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- Tasks: Engage with customers, achieve sales targets, and maintain store standards.
- Company: Join the UK's leading storage provider with flexible solutions for personal and business needs.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team making a real impact on customer satisfaction.
- Qualifications: Strong communication skills, attention to detail, and adaptability are essential.
- Other info: This role includes key holder responsibilities and opportunities for independent work.
The predicted salary is between 28800 - 48000 £ per year.
The UK's leading storage provider offers secure and flexible storage solutions for both personal and business needs. With multiple locations across London, they provide a range of unit sizes, packaging supplies, and additional services such as office space rental and mail handling. We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor.
Your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company. Your responsibilities will include:
- Financial Targets: Contribute to the achievement of the store's financial targets.
- Customer Engagement: Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs.
- Store Standards: Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures.
- Sales Enquiries: Effectively handle sales inquiries, providing advice, and promoting available services.
- Target Achievement: Maximize every sales opportunity to ensure the store meets its targets.
- Administrative Tasks: Complete all necessary administrative tasks in compliance with company procedures.
- Store Maintenance: Maintain a clean and tidy store environment.
- Lone Working: Be comfortable working independently, taking key holder responsibility in the absence of management.
To excel in this role, you should demonstrate:
- Strong written, maths and verbal communication skills.
- Effective listening skills in customer interactions.
- Self-discipline and attention to detail.
- Adaptability to work both in a small team and independently.
- Confidence and product knowledge after completing the induction and probation period.
As a vital part of the team, you will be responsible for:
- Daily customer interactions.
- Achieving high levels of customer service and satisfaction.
- Meeting weekly, monthly, and yearly sales targets.
- Lone working with key holder responsibilities.
- Conducting physical rounds of the store and units.
- Forklifting, where applicable.
- Implementing procedures to minimize store 'bad debt.'
- Performing ad hoc duties.
If you're ready to embark on a challenging yet rewarding journey, apply now to be a part of the family. Join in providing exceptional service and making a difference in the lives of customers. Looking forward to welcoming you aboard.
CSA - Southampton employer: Pertemps London
Contact Detail:
Pertemps London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSA - Southampton
✨Tip Number 1
Familiarise yourself with the storage industry and the specific services offered by the company. Understanding their unique selling points will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer inquiries and help you showcase your ability to provide excellent service when it matters most.
✨Tip Number 3
Research common sales techniques and strategies that are effective in retail environments. Being able to discuss these methods during your interview will show your proactive approach to achieving sales targets.
✨Tip Number 4
Demonstrate your adaptability by sharing examples of how you've successfully worked both independently and as part of a team. This will highlight your versatility, which is crucial for the Customer Sales Advisor role.
We think you need these skills to ace CSA - Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Sales Advisor role. Emphasise your customer service experience, sales achievements, and any administrative tasks you've handled.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully engaged with customers and met sales targets in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as effective communication, adaptability, and attention to detail. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps London
✨Showcase Your Customer Service Skills
As a Customer Sales Advisor, your ability to engage with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your effective listening skills and adaptability to different customer needs.
✨Demonstrate Sales Acumen
Be ready to discuss your experience with sales targets and how you've successfully met or exceeded them. Think of specific instances where you identified sales opportunities and maximised them, as this will show your potential employer that you're results-driven.
✨Understand the Company and Its Services
Research the storage solutions offered by the company and be familiar with their services. This knowledge will not only help you answer questions confidently but also allow you to ask insightful questions during the interview, demonstrating your genuine interest in the role.
✨Prepare for Lone Working Scenarios
Since the role involves lone working, think about how you would handle situations independently. Be prepared to discuss your self-discipline and attention to detail, as well as any previous experiences where you successfully managed responsibilities on your own.
