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For Companies At a Glance
- Tasks: Lead daily operations, enhance customer experience, and drive sales in a vibrant business centre.
- Company: Join a leading provider of flexible workspace solutions with a focus on innovation and community.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by supporting businesses and building lasting relationships in a fast-paced setting.
- Qualifications: Experience in customer service or supervisory roles, strong sales skills, and excellent communication.
- Other info: Opportunity for growth in a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you a commercially minded people-person who thrives in a fast-paced, customer-focused environment? Do you enjoy balancing operational excellence with sales, leadership, and relationship-building? If so, this could be the perfect next step in your career.
About the Company
Our client is a leading provider of flexible workspace solutions, supporting ambitious businesses, entrepreneurs, and growing teams across the UK. Their centres are more than just offices - they are vibrant business communities designed to help organisations thrive. With a strong focus on service, innovation, and commercial performance, the company prides itself on delivering exceptional customer experiences while maximising the potential of every space.
The Role
As Centre Executive, you'll play a pivotal role in the success of a busy business centre. Working closely with the General Manager, you'll take ownership of day-to-day operations, customer satisfaction, and revenue growth - particularly across flexible, short-term, and ancillary income streams. You'll be a visible presence in the centre, leading by example, supporting your team, and ensuring every customer interaction reflects the high standards of the brand.
What You'll Be Doing
- Customer Experience & Sales
- Deliver outstanding customer service that drives satisfaction, retention, and advocacy
- Conduct professional tours and manage the full sales journey from enquiry to close
- Build strong, long-term relationships with customers through proactive engagement and events
- Resolve issues swiftly and effectively, always aiming to exceed expectations
- Commercial Performance
- Drive sales activity to meet and exceed revenue and occupancy targets
- Maximise income from non-traditional revenue streams (fast cash)
- Track performance against KPIs, identifying opportunities for growth and improvement
- Work closely with marketing teams on local campaigns to increase visibility and demand
- Operations & Compliance
- Oversee smooth daily operations, including opening/closing and service standards
- Ensure health & safety compliance and maintain a clean, professional environment
- Coordinate maintenance and facilities requirements to keep the centre running seamlessly
- Leadership & Team Development
- Supervise and support Centre Operations Assistants
- Lead onboarding, training, and ongoing development
- Conduct regular one-to-ones, performance reviews, and coaching conversations
- Manage rotas and ensure appropriate cover at all times
- Financial & Reporting Support
- Assist with budget management, forecasting, and P&L performance
- Maintain accurate records and ensure compliance with company policies and regulations
About You
You'll be someone who combines commercial awareness with a genuine passion for people. You're confident, organised, and resilient, with the ability to juggle multiple priorities in a dynamic environment. You'll bring:
- Proven experience in a customer-facing, operational, or supervisory role
- Strong sales and commercial acumen with a track record of hitting targets
- Excellent communication and problem-solving skills
- A proactive, can-do attitude and the ability to stay calm under pressure
- Strong organisational skills and attention to detail
- Confidence using Microsoft Office 365 and CRM systems
Serviced Office Assistant Centre Manager in Reading employer: Pertemps London Cambridge
Contact Detail:
Pertemps London Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Serviced Office Assistant Centre Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and sales. Think about how you can demonstrate your operational excellence and leadership skills through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Serviced Office Assistant Centre Manager in Reading
Some tips for your application 🫡
Show Your People Skills: In your application, let us see your personality shine through! Highlight your experience in customer-facing roles and how you’ve built strong relationships. We want to know how you connect with people and create a positive atmosphere.
Demonstrate Your Commercial Mindset: Make sure to showcase your sales achievements and any targets you've smashed. We’re looking for someone who understands the business side of things, so share examples of how you’ve driven revenue or improved performance in previous roles.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! When writing your application, ensure it’s well-structured and free from errors. Mention any tools or systems you’ve used to keep operations running smoothly, as this will show us you’re ready for the fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our vibrant business community!
How to prepare for a job interview at Pertemps London Cambridge
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their vibrant business community.
✨Showcase Your People Skills
As a Centre Executive, you'll be interacting with customers daily. Prepare examples that highlight your customer service experience and relationship-building skills. Think of specific situations where you resolved issues or exceeded customer expectations to demonstrate your people-centric approach.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've driven sales or improved operational performance in previous roles. Bring up any relevant metrics or KPIs you've achieved, as this will showcase your commercial acumen and ability to contribute to revenue growth.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their expectations for the role, team dynamics, or upcoming projects. This shows you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
