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For Companies At a Glance
- Tasks: Manage tenancies and deliver top-notch housing services to residents.
- Company: Join a respected London housing provider with a supportive team.
- Benefits: Competitive pay, local government perks, and career development opportunities.
- Why this job: Make a real difference in local communities while gaining valuable experience.
- Qualifications: Customer service skills and a passion for helping residents.
- Other info: Flexible hours and a dynamic work environment await you.
Pertemps Network Group are delighted to be in partnership with a London Housing Provider to recruit an enthusiastic and customer-focused Neighbourhood Officer to join their Neighbourhood Services team. Based from a local area housing office, you will play a pivotal role in delivering high-quality, front-line housing management services across a defined patch.
Key Responsibilities
- Manage a patch of tenancies, leases and licences, acting as the main point of contact for residents
- Deliver a customer-focused housing management service, ensuring residents' needs are addressed professionally and promptly
- Undertake tenancy and leasehold management, including tenancy sign-ups, sustainment and enforcement where required
- Manage and respond to anti-social behaviour (ASB) cases in line with policy and legislation
- Carry out estate inspections, identify environmental issues and work with internal and external partners to resolve them
- Complete tenancy verification checks and support fraud prevention activity
- Respond to neighbourhood issues, emergencies and service requests efficiently
- Maintain accurate case records and ensure compliance with housing policies and procedures
- Attend evening meetings and out-of-hours emergencies when required
About You
You will bring either direct housing management experience or strong transferable skills from a related customer-facing or enforcement role, alongside a genuine commitment to supporting residents. You will demonstrate:
- Strong customer care and communication skills, with the ability to handle sensitive situations professionally
- A proactive and solutions-focused approach to problem solving
- The ability to manage a busy workload, prioritise effectively and work independently
- Confidence working in a front-line, estate-based environment
- A flexible approach to working hours, including evenings when necessary
What We Offer
- A challenging and varied role within a supportive and high-performing team
- Exposure to a broad range of housing management responsibilities
- Ongoing support from your line manager and wider service
- Opportunities to develop housing knowledge, skills and experience within a respected London housing organisation
- Competitive salary and access to a strong local government benefits package, including pension and leave entitlements
The organisation recruits for attitude as much as experience. We are looking for:
- Enthusiastic and motivated
- Keen to learn and develop
- Adaptable and resilient in a fast-paced environment
- Committed to delivering positive outcomes for residents
This is a varied, operational role, ideal for someone who enjoys working closely with residents, resolving issues proactively, and contributing to safe, sustainable communities. If you are an experienced or aspiring Neighbourhood / Housing Officer looking for a rewarding opportunity within a London housing provider, we would love to hear from you. Apply now to take the next step in your housing career and make a real difference to local communities.
Neighbourhood Officer - Fully Site Based (Temp London) employer: Pertemps London Cambridge
Contact Detail:
Pertemps London Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer - Fully Site Based (Temp London)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission to support residents. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled challenging situations or resolved issues for clients. This is key for a Neighbourhood Officer role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Neighbourhood Officer - Fully Site Based (Temp London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your customer care skills and any relevant housing management experience, as this will show us you're a great fit for the team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing proactive and solutions-focused approaches, especially when it comes to handling sensitive situations.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and highlights your key achievements without unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us get back to you faster. We can't wait to see what you bring to the table!
How to prepare for a job interview at Pertemps London Cambridge
✨Know Your Patch
Before the interview, take some time to research the specific area you'll be managing. Familiarise yourself with local issues, community resources, and any recent developments. This will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Care Skills
As a Neighbourhood Officer, strong customer care is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or resolved conflicts. Highlight your communication skills and how you prioritise residents' needs to demonstrate your commitment to excellent service.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like anti-social behaviour or emergency requests. Think through potential scenarios and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Problem-Solving Approach
The role requires a proactive and solutions-focused mindset. Be prepared to discuss how you've tackled challenges in previous roles. Share specific examples of how you identified problems, collaborated with others, and implemented effective solutions to improve outcomes for residents.
