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- Tasks: Be the first point of contact for customers, handling orders and enquiries.
- Company: Join a supportive team in Leicester with opportunities for growth.
- Benefits: Flexible part-time hours with potential for permanent position and ongoing training.
- Why this job: Gain valuable customer service experience while working in a friendly environment.
- Qualifications: Must have excellent communication skills and previous call centre experience.
- Other info: Training provided; must be available for three days of training during the week.
Our Client has an opportunity for Part Time as a Call Centre Advisor. Working in a Location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests. Great place to work, could have the opportunity for the right candidate to progress to a Permanent position. Job Role: Communicating with the Customer, receiving calls to the helpline and dealing with customers orders. Dealing with enquiries and complaints Referring on any complex matters when necessary. Requirements: Must have excellent Customer Service Skills, and be a great communicator. Call Centre Experience is a Must. Great attention to detail. Must be able to drive and have access to own vehicle. Days: Saturday and Sunday – (possibly additional shifts during the week) Hours: 10:00 – 18:00 (times can vary dependant on need) Training will be provided prior to start date. Ongoing Mentoring. Must be available to do training for 3 days during the week. Please contact (phone number removed) / (url removed)
Part Time Call Centre Advisor employer: Pertemps Leicester
Contact Detail:
Pertemps Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Call Centre Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you feel more confident when dealing with real customers over the phone.
✨Tip Number 3
Research the company and its values to understand what they prioritise in customer service. Tailoring your responses to align with their ethos can make a positive impression.
✨Tip Number 4
Be prepared to discuss your previous call centre experience in detail, highlighting specific examples of how you've successfully handled customer enquiries and complaints.
We think you need these skills to ace Part Time Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant call centre experience. Use specific examples to demonstrate how you've successfully handled customer enquiries or complaints in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention why you are interested in working as a Call Centre Advisor and how your background makes you a great fit for the position.
Highlight Availability: Clearly state your availability in your application, especially since the role requires working on weekends and possibly additional shifts during the week. This shows your commitment and flexibility.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pertemps Leicester
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to assist a client.
✨Demonstrate Communication Abilities
As a Call Centre Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common call scenarios with a friend to build confidence.
✨Prepare for Common Call Centre Scenarios
Familiarise yourself with typical enquiries and complaints that may arise in a call centre environment. Think about how you would handle these situations and be ready to discuss your approach during the interview.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you ensure accuracy in your work, whether it's processing orders or handling customer information. Providing examples will strengthen your case.
