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- Tasks: Help customers find and buy awesome tech by managing inbound calls.
- Company: Join a dynamic team in Loughborough focused on delivering top-notch customer service.
- Benefits: Enjoy uncapped commission, flexible hours, and comprehensive training.
- Why this job: Be part of a fun, tech-savvy environment where you can grow your sales skills.
- Qualifications: Customer service experience is a plus; passion for tech and great communication skills are essential.
- Other info: Work Monday to Friday with one weekend shift every two weeks.
The predicted salary is between 28800 - 43200 £ per year.
Inbound Sales Advisors based in Loughborough, taking calls from customers that have been on the website and looking to purchase some amazing tech ! As an advisor you can expect to take between 40-50 calls on average per day and will be tasked with understanding the customers needs, closing the sale, building the customers basket (including services) and walking them through the full sales journey. There will be 2 weeks training – 09:00 – 17:30 Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range – 8hr Shift) 1 in every 2 weekend – 09:00-17:30 Job Role: Your key responsibilities, which are not exhaustive and not limited to include: Managing inbound calls to the business from clients / customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. To be driven with the desire to consistently exceed sales targets. Flexible and adaptable. A passion for putting customers first and creating customers for life. A passion for tech ! A previous sales experience would be desirable. IT literate with the ability to navigate multiple systems quickly and efficiently. This role is subject to a Clean DBS it is imperative that each applicant provides support to the process. Full Training is given. If this is the job for you, please submit your CV, or call (phone number removed) ask for Michelle or email to (url removed)
Inbound Sales Advisor employer: Pertemps Leicester
Contact Detail:
Pertemps Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor
✨Tip Number 1
Familiarize yourself with the latest tech products and services that we offer. Being knowledgeable about our offerings will help you engage with customers more effectively and demonstrate your passion for tech.
✨Tip Number 2
Practice your communication skills by role-playing sales scenarios with friends or family. This will help you become more comfortable with guiding customers through the sales journey and addressing their needs.
✨Tip Number 3
Research common customer objections and prepare responses to overcome them. This will equip you with the tools needed to close sales and build lasting relationships with customers.
✨Tip Number 4
Be ready to showcase your adaptability and flexibility during the interview. Share examples of how you've successfully navigated changes in a fast-paced environment, as this is crucial for managing inbound calls effectively.
We think you need these skills to ace Inbound Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Emphasize any previous roles in a contact center environment and showcase your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for tech and your commitment to providing excellent customer service. Mention specific examples of how you've exceeded sales targets or built lasting customer relationships.
Showcase Your Skills: In your application, clearly outline your IT literacy and ability to navigate multiple systems. This is crucial for the role, so provide examples of how you've successfully managed similar tasks in the past.
Highlight Flexibility and Adaptability: Since the role requires working various shifts, mention your flexibility and willingness to adapt to different schedules. This shows that you are ready to meet the demands of the job.
How to prepare for a job interview at Pertemps Leicester
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal experiences or interests related to tech products, as this will resonate well with the company's focus and demonstrate your genuine interest in the role.
✨Demonstrate Customer-Centric Skills
Prepare examples from your past experiences where you successfully managed customer interactions. Highlight how you identified customer needs and provided tailored solutions, showcasing your commitment to delivering a best-in-class customer experience.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with friends or family to refine your ability to convey information effectively.
✨Understand the Sales Journey
Familiarize yourself with the sales process and be ready to discuss how you would guide a customer through their purchasing journey. Think about how you can build relationships and convert one-time customers into loyal clients.
