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- Tasks: Be the friendly voice for customers, handling orders and queries.
- Company: Join a supportive team in Leicester with growth opportunities.
- Benefits: Enjoy flexible shifts and ongoing training to boost your skills.
- Why this job: Perfect for those who love helping others and want to grow in a dynamic environment.
- Qualifications: Must have excellent customer service skills and call centre experience.
- Other info: Training provided, with mentoring to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
Our Client has an opportunity for Full Time as a Call Centre Advisor. Working in a Location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests. Great place to work, could have the opportunity for the right candidate to progress to a Permanent position. Job Role: Communicating with the Customer, receiving calls to the helpline and dealing with customers orders. Dealing with enquiries and complaints Referring on any complex matters when necessary. Requirements: Must have excellent Customer Service Skills, and be a great communicator. Call Centre Experience is a Must. Great attention to detail. Must be able to drive and have access to own vehicle. Days: Monday to Sunday ( Working 5 days out of 7 – working every other weekend) Hours: 07:30 – 18:00 (8hr shift – rotational) Training will be provided prior to start date. Ongoing Mentoring. Must be available to do training for 3 days during the week. Please contact (phone number removed) / (url removed)
Full Time Call Centre Advisor employer: Pertemps Leicester
Contact Detail:
Pertemps Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Call Centre Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you become more comfortable and confident when speaking with customers over the phone.
✨Tip Number 3
Research the company and its values to understand what they prioritise in customer service. Tailoring your approach to align with their ethos can make a positive impression.
✨Tip Number 4
Be prepared to discuss your previous call centre experience in detail, highlighting specific examples of how you've successfully handled customer enquiries and complaints.
We think you need these skills to ace Full Time Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant call centre roles. Use specific examples that demonstrate your communication skills and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a great fit for the position and how your previous experiences align with the job requirements.
Highlight Relevant Skills: Clearly outline your excellent customer service skills and any call centre experience. If you have dealt with complaints or complex enquiries in the past, be sure to mention these situations and how you resolved them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pertemps Leicester
✨Showcase Your Customer Service Skills
As a Call Centre Advisor, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. This will demonstrate your skills and show that you understand the importance of excellent customer service.
✨Familiarise Yourself with Common Call Scenarios
Research typical situations that arise in call centres, such as dealing with order issues or customer complaints. Being prepared to discuss how you would handle these scenarios can set you apart from other candidates and show your proactive approach.
✨Highlight Your Attention to Detail
Attention to detail is key in a call centre role. Be ready to discuss how you ensure accuracy in your work, whether it's taking orders or addressing customer concerns. Providing specific examples will help illustrate this skill.
✨Demonstrate Flexibility and Availability
Since the role requires working various shifts, including weekends, make sure to express your willingness to be flexible with your schedule. Highlight any previous experience you have with shift work to reassure the interviewer of your adaptability.
