Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, handling orders and enquiries.
- Company: Join a dynamic team in Leicester with opportunities for growth.
- Benefits: Enjoy ongoing training, mentoring, and potential for permanent positions.
- Why this job: Perfect for those who love helping others and want to develop communication skills.
- Qualifications: Must have excellent customer service skills and call centre experience.
- Other info: Flexible shifts, working 5 days out of 7, including weekends.
Our Client has an opportunity for Full Time as a Call Centre Advisor.
Apply (by clicking the relevant button) after checking through all the related job information below.
Working in a Location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests.
Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.
Job Role:
Communicating with the Customer, receiving calls to the helpline and dealing with customers orders.
Dealing with enquiries and complaints
Referring on any complex matters when necessary.
Requirements:
Must have excellent Customer Service Skills, and be a great communicator.
Call Centre Experience is a Must.
Great attention to detail.
Must be able to drive and have access to own vehicle.
Days:
Monday to Sunday ( Working 5 days out of 7 – working every other weekend)
Hours: 07:30 – 18:00 (8hr shift – rotational)
Training will be provided prior to start date.
Ongoing Mentoring.
Must be available to do training for 3 days during the week.
Please contact (phone number removed) / (url removed)
Full Time Call Centre Advisor employer: Pertemps Leicester
Contact Detail:
Pertemps Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Call Centre Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you feel more confident when dealing with real customers.
✨Tip Number 3
Research the company and its values to show your enthusiasm for the role. Being knowledgeable about the company can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and growth opportunities. This shows your interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Full Time Call Centre Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Call Centre Advisor. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Customer Service Skills: Since excellent customer service skills are crucial for this position, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to communicate effectively and handle customer enquiries.
Showcase Call Centre Experience: If you have previous call centre experience, detail your roles and responsibilities in those positions. Mention any achievements or recognition you received that showcases your capability in a similar environment.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Pertemps Leicester
✨Showcase Your Customer Service Skills
As a Call Centre Advisor, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. This will demonstrate your skills and show that you understand the importance of excellent customer service.
✨Familiarise Yourself with Common Call Scenarios
Research typical situations that arise in call centres, such as dealing with order issues or customer complaints. Being able to discuss how you would handle these scenarios during the interview will show that you are proactive and ready for the role.
✨Highlight Your Attention to Detail
Attention to detail is key in a call centre environment. Be prepared to discuss how you ensure accuracy in your work, whether it's taking orders or resolving customer issues. Providing specific examples can help illustrate this skill.
✨Demonstrate Flexibility and Availability
Since the role requires working various shifts, including weekends, make sure to express your willingness to be flexible with your schedule. Highlighting your availability and readiness to adapt will make you a more attractive candidate.
