Front Of House Administrator

Job Title: Pre-Construction Administrator / Front of House Location: Leicester Salary: £26,000 Hours: Full-time Role Overview The Pre-Construction Administrator / Front of House will act as the first point of contact for visitors to Head Office, delivering a professional and welcoming experience while providing vital administrative support to the Pre-Construction team. This is a varied and fast-paced role, requiring excellent communication, attention to detail, and strong organisational skills. The successful candidate will thrive in a dual-role environment, balancing reception duties with technical administration, ensuring samples, schedules, and documentation are accurately managed and shared across the business. Key Responsibilities Reception & Office Support Welcomes and signs in all visitors, ensuring Head Office Health & Safety induction is completed Answers and directs incoming telephone calls in a professional manner Coordinates meeting room bookings and arranges refreshments or lunches as required Manages courier bookings and maintains an up-to-date contacts list Oversees the shared diary and provides general office support as needed Maintains a professional and tidy front-of-house areaPre-Construction Administrative Support Prints and files schedules to support the Pre-Construction team Logs all incoming control samples from clients, tracking those loaned internally/externally and returned Photographs and safely stores all control samples to prevent damage and ensure traceability Labels and tracks outgoing samples, ensuring efficient storage and retrieval across all projects Updates the HUB system with sample photos, approvals, new instructions, and schedule changes Communicates regularly with the Pre-Construction team to share relevant updates and decisions Manages deadlines and arranges couriers to avoid any sample delays Carries out additional administrative duties as requested by the Line Manager Works in line with company procedures and regulatory standards including ISO 14001, ISO 9001, and H&S protocolsCandidate Requirements Experience in administration, reception, or customer-facing roles Strong verbal and written communication skills Proficiency in Microsoft Office, particularly Excel; experience with CRM systems or databases is advantageous Excellent attention to detail with the ability to multitask and meet deadlines Friendly, professional, and approachable demeanour Ability to work independently and collaboratively within a team Willingness to learn internal systems and support technical processesAdditional Information This job description is intended as a general guide to the role and may be subject to change in line with business needs. The post-holder is expected to participate in any future reviews of the role and contribute to its development