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- Tasks: Be the friendly voice for customers, handling shipping requests and providing top-notch support.
- Company: Join a market leader in distribution, recognised as one of the top ten companies to work for.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team environment.
- Why this job: Make a real difference by helping customers navigate their shipping needs worldwide.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work from home for half the month and enjoy excellent training opportunities.
A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for?
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks.
Operational Hours 07:00 – 19:00 Monday to Friday – 8hr shift within these times on a 4 weekly rotational basis.
Flexibility between 30-40 hours per week.
Will have to commit to 2 weeks Full Time training in Office.
Job Role:
Your key responsibilities, which are not exhaustive and not limited to include:
\” Managing inbound calls to the business from worldwide clients handling shipment requests
\” Building rapport with customers and establishing their needs
\” Deliver a consistent call flow, giving the customer the confidence in the information provided
\” Maximise up selling opportunities whilst ensuring the customer has an informed choice
Key Skills:
\” Excellent Customer Service experience, Strong understanding of Customer Service processes
\” Remain positive and enthusiastic during every customer contact
\” Consistently provide a high level of service
\” Excellent communication skills written and verbal
\” Ability to adapt to change
\” Ability to work as part of a team as well as independently
\” Experience of working with MS Word & Excel
This role is subject to 5 Year Compliance and Clean DBS it is imperative that each applicant provides support to the process.
Click Apply or call (phone number removed) ask for Michelle
Customer Service Advisor employer: Pertemps Leicester
Contact Detail:
Pertemps Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or achievements to impress them.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend. Focus on being friendly and clear, just like you'd want to be for customers reaching out for help.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've handled changes in previous roles. This will highlight your ability to thrive in a dynamic environment, which is key for this job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role and how your experience aligns with what we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging – just like you would with a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pertemps Leicester
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand key processes and be ready to discuss how you've handled customer interactions in the past. This will show that you’re not just familiar with the role, but that you genuinely care about providing excellent service.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in previous roles. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Flexibility and Adaptability
The job requires adaptability, so be prepared to discuss times when you've successfully navigated change or dealt with unexpected situations. Highlighting your ability to remain positive and enthusiastic during these times will make you stand out.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your customer handling skills. Practise common scenarios like managing a difficult customer or upselling a product. This will help you feel more confident and showcase your problem-solving abilities.
