Customer Service Advisor

Customer Service Advisor working for a well known company based in Warrington – WA3. The role is to provide an excellent level of professional customer service for their customers and ensuring that they become a customer for life.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
We are looking for people who have previous customer service experience supporting customers with their returns journey.
Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded.

First 3 weeks – Training – Monday to Friday – 9am to 5pm
Following 2 weeks – Launchpad – Monday to Friday – 9am to 5pm

Working Hours : Monday to Friday – 8am to 8pm (8hr shift)
1 in 5 Weekend working – Saturday – 9am to 6pm / Sunday – 10am to 5pm
Opportunity to potentially do home working / Hybrid role – based on performance.

Role Responsibilities :

Supporting customers through their journey
Inbound with customers through telephony, SMS and WebChat
Taking ownership and responsibility of customers queries, providing \”right first time\” resolution to minimise repeat queries
To meet call quality standards
Meet individual and contact centre targets based on the volume and quality of call resolution
Assessing needs and taking appropriate action
Identifying customer pain pointsKey Requirements :

Excellent clear and concise communication skills
Excellent listening skills
Excellent time management and problem solving skills
Good ability to work within a fast paced environment
Knowledge of PC systems, MS Word, Excel and keyboard skillsIf this is the role for you, please upload your CV, or email your CV to (url removed) / or call (phone number removed) ask for Michelle