Customer Service Advisor

My Client is looking for Customer Service Advisors working for a well known company based in Warrington – WA3 area. The role is to provide an excellent level of professional customer service for their customers and ensuring that they become a customer for life. We are looking for people who have previous customer service experience supporting customers with their returns journey. Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded. Working Hours : Monday to Friday – 8am to 8pm (8hr shift) 1 in 5 Weekend working – Saturday – 9am to 6pm / Sunday – 10am to 5pm 3 Weeks Training – with opportunity to potentially do home working / Hybrid role Role Responsibilities : Supporting customers through their journey Inbound with customers through telephony, SMS and WebChat Taking ownership and responsibility of customers queries, providing \”right first time\” resolution to minimise repeat queries To meet call quality standards Meet individual and contact centre targets based on the volume and quality of call resolution Assessing needs and taking appropriate action Identifying customer pain pointsKey Requirements : Excellent clear and concise communication skills Excellent listening skills Excellent time management and problem solving skills Good ability to work within a fast paced environment Knowledge of PC systems, MS Word, Excel and keyboard skillsIf this is the role for you, please upload your CV, or email your CV to (url removed) / or call (phone number removed) ask for Michelle