Customer Service and Sales Advisor

We are seeking a dynamic and enthusiastic Customer Service and Sales Advisor to join our clients growing team in Stratford. In this role, you will be the first point of contact for our customers, providing them with a positive and helpful experience. Whether it\’s answering queries, resolving issues, or offering advice, you will be a key part of our customer journey.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Reporting to the General Manager the customer service and sales advisor represents the company, both on the phone and face to face to wholesale and retail customer base. Identify new sales leads, working with customers to find their needs, create solutions, and ensure a smooth sales process.

You will focus primarily on managing and expanding trade accounts, while also ensuring high levels of customer service and contributing to team success. This role is heavily focused on trade sales and business development, along with dedicated time to customer service, teamwork, and supporting the broader sales team.
Based in rural Stratford, you must drive and have your own transport to be considered. Please note, there are no public transport links to the office.

Key Responsibilities:

Answer inbound telephone calls/ live chat enquiries in a professional manner and handle customer queries and sales from start to completion
Complete accurate quotations at customers’ request.
Follow all quotations up in a timely manner to close the sale
Through conversations with customers, determines whether they are eligible for a trade account. If so, open an account and communicate this to accounts, via line manager, and to customer detailing full details of terms and payment
Strive to research and identify new potential customers
Regularly review and manage stock and product orders
Using data provided to prospect customers– lapsed, dormant, downtrading, trading and new.
Use targeted introduction/offers to create a relationship with the customers. Where appropriate, open trade accounts
Identify process improvements that will improve our customer’s experience. Present to line manager and company management team for feedback and approval of change

Person specification

Customer focused – able to understand customer needs and exceed expectations
Target driven person who has enthusiasm
Team player
Excellent communication skills
Ability to make informed decisions
Good level of literacy and numeracy
Full UK driving licence
Important info

Hours of work – Monday to Friday 8.30am till 5.30pm with 1 hour lunch
Required to work 1 in 3 Saturdays (WFH) 8.30am till 12pm
Salary dependent on experience circa £25,000 – £26,000
25 days holiday plus bank
Staff rate on products
Discounted high street app
Bonus
If you are interested in this role and have your own transport, please apply now