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- Tasks: Be the friendly face of our customer service team, handling inquiries and resolving issues.
- Company: Join a dynamic team in Corby focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Fast-paced role with a chance to develop problem-solving skills.
The predicted salary is between 28000 - 42000 £ per year.
Location: Corby
Working Hours: 9:00 AM - 6:00 PM, Monday to Friday
Salary: 35,000 per annum, or 16.62 per hour
Job Summary
We are looking for a friendly, experienced Customer Service Advisor to join our team in Corby. You will be the first point of contact for our customers, handling a wide range of inquiries with professionalism and a positive attitude. This role is crucial for ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Resolve transport-related queries, including tracking shipments, updating delivery schedules, and addressing issues with logistics.
- Handle a variety of customer queries, from general product questions to complaints and feedback.
- Maintain accurate records of all customer interactions in our database.
- Collaborate with other departments to resolve complex issues and improve overall customer experience.
- Identify and elevate high-priority issues to management when necessary.
Essential Requirements
- Prior experience in a customer service role is highly desirable.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a calm, patient demeanour.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with computer systems and a good understanding of CRM software.
- A positive attitude and a genuine desire to help others.
Desirable Skills
- Experience in the logistics or transport industry.
- Familiarity with specific CRM platforms.
Sales Administrator employer: Pertemps Kettering
Contact Detail:
Pertemps Kettering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your customer service skills and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the Sales Administrator role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pertemps Kettering
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with common customer service scenarios and how to handle them. This will help you answer questions confidently and show that you're ready to tackle the job.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer inquiries in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Be Ready to Problem-Solve
Expect questions that test your problem-solving skills. Think of specific instances where you’ve had to resolve issues, especially in a customer service context. Highlight your calm demeanour and how you prioritised tasks to ensure customer satisfaction.
✨Bring a Positive Attitude
Your attitude can make a huge difference in customer service roles. During the interview, let your enthusiasm shine through. Share why you love helping customers and how you maintain a positive outlook, even when faced with challenges.
