Technician - Handpiece Repair in Northampton

I am working with a professional firm that is seeking a skilled Technician to join their Workshop team.

This position offers an immediate start and a great opportunity to develop technical expertise within a specialist environment.

Job Specification: Technician – Handpiece Repair

Department: Workshop

Location: Northampton

Reports To: Workshop Manager

Start Date: Immediate Start Available

Salary: £25,000 + 10% Bonus

Role Purpose

To repair and service dental handpieces to a high standard while delivering excellent customer service throughout the repair process. The role requires effective workload management, communication with customers, and collaboration with internal teams to support a 24-hour repair turnaround commitment.

Key Responsibilities

• Technical
  • Assess, repair, and provide quotations for dental handpieces.
  • Ensure all repairs meet required quality standards.
  • Maintain accurate job sheets and documentation.
  • Develop a thorough working knowledge of dental handpieces and their uses.
  • Monitor and follow up on outstanding work.
• Customer Service
  • Communicate with customers regarding repair progress, costs, and queries.
  • Liaise with internal and external stakeholders including logistics, sales, OEMs, and key accounts.
  • Support occasional sales activities (training provided).
• Operational
  • Manage daily workload efficiently to meet the 24-hour turnaround requirement.
  • Assist with booking in jobs and managing workflow.
  • Be available for OEM training in the UK or internationally.
  • Participate in exhibitions, events, and company projects as required.
  • Perform additional duties to support wider business needs.

Person Specification

• Essential Experience & Skills
  • Mechanical background or strong mechanical aptitude.
  • Basic IT literacy, particularly with Windows systems.
  • High attention to detail and focus on quality.
  • Strong communication and customer service skills.
  • Commercial awareness.
• Education
  • GCSEs in English and Maths (or equivalent).
• Other Requirements
  • Full, valid driving licence.
  • Willingness to undertake internal and external training.
  • Ability to work effectively under time pressure.