Hire Controller in Slough

Location: Slough

Hours: Monday to Friday, 7:30am – 5:00pm

Salary: £28,000 – £31,000 per annum

Contract: Temp to Perm

We are recruiting on behalf of our client for a Hire Controller to join their busy and fast‑paced operation. This role is ideal for someone who enjoys variety, responsibility, and working as part of a supportive team.

Key Responsibilities

• Responding to emails and customer queries along with answering incoming telephone calls.
• Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner.
• Providing a high level of customer service, both over the phone and serving customers at the trade counter.
• Carrying out general administrative duties.
• Developing strong product knowledge to effectively support customers.
• Prioritising and managing multiple tasks and deadlines effectively in a fast‑paced environment.

Skills & Experience Required

• Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries.
• Ability to successfully complete transactions while ensuring customer satisfaction.
• Previous experience in the hire or construction industry is desirable but not essential.
• Strong communication skills, including the ability to negotiate and build relationships.
• Confident using initiative and judgment to make decisions in line with company policies and pricing structures.
• A collaborative team player with a flexible and adaptable approach.
• Strong organisational skills with excellent attention to detail.
• Commitment to continuous improvement and enhancing service levels.
• Good computer literacy, including MS Office, with a willingness to learn new systems.