Client Services Manager in Harlow

Overview

Client Services Manager – Construction Harlow

Working as an Account Manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.

Responsibilities

• Serve as the main point of contact for clients across projects.
• Build and maintain strong, long-term client relationships
• Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team
• Monitor contract performance against KPIs and agreed programmes
• Coordinate with operations, compliance, and commercial teams to ensure smooth delivery
• Relay client feedback internally and escalate risks or issues where necessary
• Identify opportunities to improve service delivery or expand works within existing accounts
• Produce basic account reports, progress updates, and client communications
• Support clients in understanding compliance requirements and the importance of fire safety

Ideal Candidate

• Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.