Client Services Manager

Overview

Client Services Manager – Construction Harlow

Working as an Account Manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.

Responsibilities

• Serve as the main point of contact for clients across projects.
• Build and maintain strong, long-term client relationships
• Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team.
• Monitor contract performance against KPIs and agreed programmes.
• Coordinate with operations, compliance, and commercial teams to ensure smooth delivery.
• Relay client feedback internally and escalate risks or issues where necessary.
• Identify opportunities to improve service delivery or expand works within existing accounts.
• Produce basic account reports, progress updates, and client communications.
• Support clients in understanding compliance requirements and the importance of fire safety.

Ideal Candidate

• Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.
• Strong client-facing, communication, and relationship-building skills.
• Comfortable managing multiple accounts and priorities.
• Organised, professional, and commercially aware.

Package & Benefits

• 35,000 – £38,000 per annum (depending on experience).
• Hybrid working is available once fully trained.
• Structured onboarding and training period.
• Company benefits package (details provided upon offer).
• Long-term career progression within a growing specialist contractor.