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- Tasks: Manage mould and damp cases, ensuring effective resolution and support for residents.
- Company: Pertemps is a leading recruitment agency with a strong focus on personal touch and employee development.
- Benefits: Enjoy hybrid working, competitive pay, comprehensive training, and 21 days annual leave.
- Why this job: Join a diverse team making a real impact in the community while developing your career.
- Qualifications: Strong IT skills, knowledge of building repairs, and excellent customer service principles required.
- Other info: This role is temporary but offers ongoing opportunities within a supportive environment.
Pertemps is seeking a proactive and detail-oriented Mould and Damp Repairs Technical Officer to join the growing team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of 16.19 - 17.66 PAYE, along with comprehensive training, excellent career development opportunities, and 21 days of annual leave (excluding Bank Holidays).
Key Responsibilities:
- Managing and overseeing mould and damp cases within the council, ensuring accurate records and effective case progression from initiation to resolution.
- Providing technical expertise on mould and damp cases and maintenance concerns.
- Offering guidance and support to Harrow residents, including those who may be vulnerable, facing challenges, or experiencing distress.
- Collaborating with colleagues across all levels.
Requirements:
- Strong understanding of the diverse communities in Harrow and the impact of repair services on residents.
- Proficiency in IT applications, including word processing, spreadsheets, and databases, with familiarity in repairs database systems such as Northgate.
- Solid knowledge of building repairs and the significance of cyclical maintenance.
- Awareness of repair challenges within a social housing context.
- A strong grasp of excellent customer service principles and their application in the role.
Repairs Technical Officer (Mould and Damp) employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Technical Officer (Mould and Damp)
✨Tip Number 1
Familiarise yourself with the specific mould and damp issues prevalent in the Harrow area. Understanding local challenges will not only help you in interviews but also demonstrate your commitment to the community.
✨Tip Number 2
Network with professionals in the housing repair sector, especially those who have experience with social housing. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Brush up on your IT skills, particularly with repairs database systems like Northgate. Being proficient in these tools will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Highlight situations where you've successfully supported vulnerable individuals, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Repairs Technical Officer (Mould and Damp)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements. Tailor your application to highlight your relevant experience in managing mould and damp cases, as well as your understanding of building repairs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided technical expertise or customer support, particularly in a social housing context. Use specific examples to demonstrate your skills and knowledge.
Showcase IT Proficiency: Mention your proficiency in IT applications, especially if you have experience with repairs database systems like Northgate. This will show that you are equipped to handle the technical aspects of the role.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working with the London Borough of Harrow. Mention your understanding of the diverse communities in Harrow and how you can contribute positively to their needs.
How to prepare for a job interview at Pertemps Harrow
✨Understand the Role
Make sure you have a solid grasp of what a Repairs Technical Officer does, especially in relation to mould and damp issues. Familiarise yourself with the key responsibilities outlined in the job description, as this will help you answer questions more effectively.
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of building repairs and cyclical maintenance. Highlight any relevant experience you have, particularly in social housing contexts, as this will demonstrate your suitability for the role.
✨Emphasise Customer Service Skills
Since the role involves supporting residents, it's crucial to showcase your customer service skills. Prepare examples of how you've successfully assisted customers in the past, especially those facing challenges or distress.
✨Familiarise Yourself with IT Applications
As proficiency in IT applications is a requirement, be ready to discuss your experience with word processing, spreadsheets, and databases. If you have experience with repairs database systems like Northgate, make sure to mention it.
