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- Tasks: Handle parking appeals and ensure fair processing of Penalty Charge Notices.
- Company: Join the London Borough of Harrow, a diverse and vibrant community.
- Benefits: Competitive pay, hybrid working, and opportunities for personal development.
- Why this job: Make a real difference in public service while developing your skills.
- Qualifications: Experience in parking enforcement or similar roles is a plus.
- Other info: Be part of a supportive team with excellent career growth potential.
The predicted salary is between 44000 - 62000 £ per year.
The London Borough of Harrow is seeking a detail-oriented and customer-focused Parking Representations Officer to join our dynamic Parking Services team. This is a vital role in ensuring fair and efficient handling of parking appeals and representations, supporting the council's commitment to transparency, compliance, and excellent public service.
Key Responsibilities:
- Assess and respond to formal representations and appeals against Penalty Charge Notices (PCNs) in line with legislation and council policy.
- Investigate cases thoroughly using available evidence, including CCTV footage, photos, and system records.
- Liaise with members of the public, enforcement agents, and external adjudicators (e.g., London Tribunals).
- Maintain accurate records and contribute to service improvements through feedback and analysis.
What London Borough of Harrow is looking for:
- Experience in parking enforcement, appeals, or a similar regulatory environment.
- Strong written communication and analytical skills.
- A calm, professional approach to handling challenging or sensitive situations.
- Familiarity with relevant legislation (e.g., Traffic Management Act 2004) is desirable.
Parking Representations Officer employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Representations Officer
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the London Borough of Harrow. Understanding their commitment to transparency and public service will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Parking Representations Officer, you'll need to handle challenging situations with a calm and professional approach. Role-play with a friend or family member to get comfortable discussing sensitive topics and responding to appeals.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've investigated cases in the past. Bring examples of how you've used evidence to make decisions, whether it's CCTV footage or written records. This will demonstrate your attention to detail and problem-solving abilities.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Parking Representations Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Parking Representations Officer role. Highlight your experience in parking enforcement or similar areas, and show us how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or errors – we want to see your attention to detail!
Demonstrate Your Analytical Skills: In your application, give examples of how you've investigated cases or handled appeals in the past. We love seeing how you approach problem-solving and analysis, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pertemps Harrow
✨Know Your Legislation
Familiarise yourself with the Traffic Management Act 2004 and any other relevant legislation. This will not only show your understanding of the role but also demonstrate your commitment to compliance and transparency, which are key values for the London Borough of Harrow.
✨Prepare for Real Scenarios
Think about potential parking appeal cases you might encounter and how you would handle them. Practising responses to challenging situations can help you stay calm and professional during the interview, showcasing your analytical skills and customer-focused approach.
✨Showcase Your Communication Skills
Since strong written communication is essential for this role, prepare examples of how you've effectively communicated in previous positions. Whether it’s drafting reports or liaising with the public, be ready to discuss how you ensure clarity and professionalism in your interactions.
✨Highlight Your Attention to Detail
As a Parking Representations Officer, attention to detail is crucial. Be prepared to discuss how you’ve successfully managed records or investigated cases in the past. Use specific examples to illustrate your thoroughness and ability to contribute to service improvements.
