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- Tasks: Handle parking appeals and ensure fair processing of Penalty Charge Notices.
- Company: Join the London Borough of Harrow, a diverse and vibrant community.
- Benefits: Competitive pay, hybrid working, and opportunities for personal development.
- Why this job: Make a difference in public service while developing your skills in a supportive environment.
- Qualifications: Experience in parking enforcement or similar roles, with strong communication skills.
- Other info: Be part of a recognised company committed to employee growth and community engagement.
The London Borough of Harrow is seeking a detail-oriented and customer-focused Parking Representations Officer to join our dynamic Parking Services team. This is a vital role in ensuring fair and efficient handling of parking appeals and representations, supporting the council's commitment to transparency, compliance, and excellent public service.
Key Responsibilities:
- Assess and respond to formal representations and appeals against Penalty Charge Notices (PCNs) in line with legislation and council policy.
- Investigate cases thoroughly using available evidence, including CCTV footage, photos, and system records.
- Liaise with members of the public, enforcement agents, and external adjudicators (e.g., London Tribunals).
- Maintain accurate records and contribute to service improvements through feedback and analysis.
What London Borough of Harrow is looking for:
- Experience in parking enforcement, appeals, or a similar regulatory environment.
- Strong written communication and analytical skills.
- A calm, professional approach to handling challenging or sensitive situations.
- Familiarity with relevant legislation (e.g., Traffic Management Act 2004) is desirable.
London Borough of Harrow is one of London’s largest and most diverse boroughs, offering a vibrant community and excellent transport links. Located just 10 miles from central London, Harrow is easily accessible via the Metropolitan Line, Watford DC Line, national rail, and major motorways including the M1, M25, and A406.
Parking Representations Officer employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Representations Officer
✨Tip Number 1
Network like a pro! Reach out to people in the parking enforcement field or related areas. Use LinkedIn to connect with current employees at the London Borough of Harrow and ask for insights about the role.
✨Tip Number 2
Prepare for interviews by brushing up on relevant legislation, especially the Traffic Management Act 2004. We recommend creating a cheat sheet of key points to discuss how your experience aligns with the job requirements.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples where you’ve successfully handled appeals or investigations. We love seeing candidates who can demonstrate their problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team at StudySmarter.
We think you need these skills to ace Parking Representations Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in parking enforcement or similar roles. We want to see how your skills align with the responsibilities of a Parking Representations Officer.
Show Off Your Writing Skills: Since strong written communication is key for this role, take the time to craft clear and concise responses. We’re looking for someone who can articulate their thoughts well, especially when dealing with appeals and representations.
Be Professional and Calm: Demonstrate your ability to handle challenging situations with a calm and professional approach. Use examples from your past experiences to show us how you’ve managed sensitive cases effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Pertemps Harrow
✨Know Your Legislation
Familiarise yourself with relevant legislation, especially the Traffic Management Act 2004. Being able to discuss how this legislation impacts parking enforcement will show your understanding of the role and impress the interviewers.
✨Showcase Your Communication Skills
As a Parking Representations Officer, you'll need strong written communication skills. Prepare examples of how you've effectively communicated in challenging situations, whether through emails, reports, or face-to-face interactions.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving and analysis. Think of specific instances where you've investigated cases thoroughly, using evidence to support your conclusions. This will highlight your attention to detail.
✨Prepare for Customer Interactions
Since you'll be liaising with the public and external adjudicators, practice handling difficult conversations. Role-play scenarios where you might need to remain calm and professional, even when faced with challenging questions or complaints.
