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- Tasks: Support vulnerable adults by providing information and advice in a dynamic team environment.
- Company: Join Pertemps, a trusted staffing partner with a commitment to your career growth.
- Benefits: Earn Ā£18.22 per hour with flexible hybrid working and opportunities for professional development.
- Why this job: Make a real difference in people's lives while developing your skills in social care.
- Qualifications: Experience with vulnerable adults and a solid understanding of the Care Act 2014.
- Other info: Work in a culturally diverse borough with excellent transport links to Central London.
The predicted salary is between 36000 - 60000 Ā£ per year.
Location: Hybrid working 2 days onsite ā London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT
Contract Type: Fullātime, Temporary (Ongoing)
Salary: Ā£18.22 per hour
Are you a highly organised and detailāoriented professional with a passion for supporting services that positively impact children's lives? The London Borough of Harrow is currently seeking a dedicated Adult Social Care Advisor to join their dynamic Adult Social Care team.
Key Responsibilities
- Respond to general enquiries via telephone, faceātoāface interactions, email, web forms, and social media, ensuring courteous and professional communication in line with customer satisfaction standards.
- Accurately record all relevant information using internal systems and technology.
- Escalate enquiries to the appropriate department within Adult Social Care, ensuring resolution within agreed timescales.
- Provide comprehensive information and advice to customers, using the Three Conversations Model to develop personalised and innovative solutions in accordance with the Care Act 2014.
- Understand and support the needs of individuals, families, and carers by identifying their interests, strengths, aspirations, and available resources to promote independence.
- Guide customers through the initial process and clearly communicate potential outcomes.
About You
- Solid understanding of the Care Act 2014.
- Experience working with vulnerable adults and understanding their needs.
- Ability to handle emotionally sensitive situations with empathy and a strengthsābased approach.
- Proven experience in administrative roles and managing enquiries from a diverse range of individuals, including professionals, clients, and their families.
About Pertemps
Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction.
About Harrow
The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406.
Adult Social Care Advisor in London employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Adult Social Care Advisor in London
āØTip Number 1
Network like a pro! Reach out to people in the Adult Social Care field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Prepare for interviews by practising common questions related to the Care Act 2014 and your experience with vulnerable adults. We recommend role-playing with a friend to boost your confidence and refine your answers.
āØTip Number 3
Showcase your empathy and strengths-based approach during interviews. Share specific examples of how you've supported individuals in sensitive situations, as this will resonate well with hiring managers looking for someone who truly cares.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Adult Social Care Advisor in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Adult Social Care Advisor role. Highlight your experience with vulnerable adults and your understanding of the Care Act 2014, as these are key aspects weāre looking for.
Showcase Your Communication Skills: Since you'll be responding to enquiries through various channels, itās important to demonstrate your communication skills. Use clear and professional language in your application to reflect how you would interact with customers.
Emphasise Empathy and Understanding: We value candidates who can handle sensitive situations with empathy. Share examples in your application that showcase your ability to support individuals and families, highlighting your strengths-based approach.
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way for us to receive your details and ensures youāre considered for the role. We canāt wait to see what you bring to the table!
How to prepare for a job interview at Pertemps Harrow
āØKnow Your Stuff
Make sure you have a solid understanding of the Care Act 2014 and how it applies to adult social care. Brush up on key principles and be ready to discuss how you've applied this knowledge in past roles.
āØShow Empathy
Since you'll be working with vulnerable adults, it's crucial to demonstrate your ability to handle sensitive situations with empathy. Prepare examples from your experience where you've successfully supported individuals in challenging circumstances.
āØPractice Your Communication Skills
You'll need to communicate clearly and professionally with a diverse range of people. Practise answering common interview questions out loud, focusing on how you can convey complex information simply and effectively.
āØBe Solution-Oriented
Familiarise yourself with the Three Conversations Model and think about how you can apply it to develop personalised solutions for clients. Be prepared to discuss how you would guide customers through the initial process and what outcomes you would aim for.
