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For Companies At a Glance
- Tasks: Assist with housing enquiries and provide top-notch customer service.
- Company: Join Pertemps Recruitment Partnership, a leader in staffing solutions for nearly 60 years.
- Benefits: Competitive pay, hybrid working, and opportunities for career growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Knowledge of housing legislation and experience in fast-paced environments.
- Other info: Work in a diverse borough with excellent transport links and a supportive team.
The predicted salary is between 40000 - 50000 £ per year.
Overview
Role: Housing Officer
Pay rate: £22.59 (PAYE)
Location: Harrow Civic Hub, Forward Drive, HA3 8NT
Contract: Temporary - 3 months initially, with possible extension
Hours: 36 hours/week, Monday to Friday
Work Style: Hybrid working
Key Duties
- Respond to enquiries professionally and within corporate timeframes
- Provide excellent customer service across tenancy and leasehold matters
- Maintain accurate records and systems, including rent collection
- Collaborate with internal teams and external partners to resolve housing issues
- Support Council initiatives in training, governance, and health & safety
- Contribute to service improvement and value-for-money delivery
Candidate Profile
- Strong grasp of housing legislation, welfare benefits, and tenancy management
- Experience in housing services and diverse, fast-paced environments
- Knowledge of basic repairs, enforcement codes, and equality issues
- Skilled in partnership working and cross-service collaboration
- Must have a car, driving license and business insurance
Housing Officer employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the London Borough of Harrow and its housing initiatives. Show that you’re not just interested in the role, but also passionate about making a difference in the community.
✨Tip Number 3
Practice your responses to common interview questions related to housing legislation and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand what a Housing Officer does. Familiarise yourself with the key duties and candidate profile in the job description. This will help you tailor your application to show how you fit the bill.
Show Off Your Experience: When detailing your experience, focus on relevant roles where you've dealt with housing legislation, tenancy management, or customer service. Use specific examples to demonstrate your skills and how they relate to the job at hand.
Keep It Professional Yet Personal: While we want you to be professional, don’t shy away from letting your personality shine through. A touch of warmth can make your application stand out. Remember, we’re looking for someone who can connect with our community!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. This ensures it goes directly to us and helps streamline the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pertemps Harrow
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and welfare benefits before the interview. Being able to discuss relevant laws and how they apply to tenancy management will show that you’re well-prepared and knowledgeable about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or improved a process, as this will demonstrate your ability to handle enquiries professionally.
✨Highlight Your Collaborative Experience
Since the role involves working with internal teams and external partners, be ready to share experiences where you successfully collaborated with others. This could include projects or initiatives that required teamwork to resolve housing issues.
✨Be Ready for Practical Questions
Expect questions related to basic repairs, enforcement codes, and equality issues. Prepare to discuss how you would approach these topics in real-life scenarios, as it will reflect your practical understanding of the job requirements.
