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- Tasks: Support residents in finding housing and facilitate their move to permanent accommodation.
- Company: Pertemps is a leading recruitment agency with a strong focus on personal service and employee development.
- Benefits: Enjoy hybrid working, competitive pay, training opportunities, and 21 days of annual leave.
- Why this job: Make a real difference in people's lives while developing your career in a diverse community.
- Qualifications: Experience in housing needs assessment and strong customer service skills are essential.
- Other info: Must have a valid driving licence and access to a car for this role.
Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (initially 3 months, ongoing)
Working Hours: Monday - Friday, 09:00 - 17:00
Work Arrangement: Hybrid, based at Harrow Civic Hub
Role Overview:
Pertemps is looking for a dedicated and proactive Homelessness Resettlement Officer to join the growing team at the London Borough of Harrow. This temporary position offers an hourly rate of up to £20.57 PAYE and comes with valuable training opportunities, strong career development prospects, and 21 days of annual leave (excluding Bank Holidays). Please note that for this role you must hold a valid driving licence and have access to a car.
Key Responsibilities:
- Provide advice and support on housing options, including temporary and permanent accommodation.
- Offer customer-focused guidance to help residents make informed housing decisions.
- Facilitate timely Move-On from temporary housing to private rented accommodation, meeting Council duties.
- Assist with relocation of households from regeneration estates before development begins.
- Support temporary accommodation tenants with employment, training, and referrals to external agencies.
- Handle complaints, member enquiries, and other correspondence while maintaining professional service standards.
- Inspect emergency accommodation and ensure all required certifications are valid.
- Process payments to landlords for secured properties and resident-arranged accommodations.
Requirements:
- Frontline experience assessing housing needs and managing complex casework.
- Strong customer service skills, handling queries via phone and face-to-face.
- Knowledge of welfare benefits.
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
Homelessness Resettlement Officer employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homelessness Resettlement Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Harrow. Understanding the specific challenges and resources available in the area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the homelessness sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to job openings.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle complex casework or difficult customer interactions, as these are key aspects of the role.
✨Tip Number 4
Showcase your commitment to continuous professional development. Mention any relevant training or certifications you have completed, especially those related to housing, welfare benefits, or customer service.
We think you need these skills to ace Homelessness Resettlement Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Homelessness Resettlement Officer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise any frontline experience you have in assessing housing needs and managing complex casework. Use specific examples to demonstrate your strong customer service skills and knowledge of welfare benefits.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses why you are interested in this role and how your background makes you a suitable candidate. Mention your proactive approach and commitment to helping residents make informed housing decisions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Pertemps Harrow
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Homelessness Resettlement Officer. Be prepared to discuss how your experience aligns with these duties, especially in providing housing advice and managing complex casework.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, think of specific examples from your past experiences where you successfully handled queries or complaints. Highlight your ability to communicate effectively both face-to-face and over the phone.
✨Familiarise Yourself with Welfare Benefits
Knowledge of welfare benefits is crucial for this position. Brush up on the relevant benefits that impact housing options and be ready to discuss how you would assist residents in navigating these systems.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, training opportunities, and the challenges faced by the Homelessness Resettlement team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
