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- Tasks: Be the go-to person for all facilities management inquiries and service requests.
- Company: Join Pertemps Recruitment Partnership, a leader in staffing solutions with a focus on employee satisfaction.
- Benefits: Enjoy competitive pay, career progression opportunities, and a supportive work environment.
- Why this job: Make a real impact by ensuring smooth operations and excellent service in a diverse borough.
- Qualifications: Previous experience in customer service or admin roles; strong communication and organisational skills required.
- Other info: Located in Harrow, with easy access to Central London and great transport links.
The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers.
Key Responsibilities:
- Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system.
- Log, prioritize, and assign service requests to appropriate teams or contractors.
- Track the progress of work orders, ensuring timely resolution and stakeholder updates.
- Escalate urgent issues or unresolved requests to relevant personnel.
- Maintain accurate records of service requests, maintenance schedules, and compliance documentation.
- Coordinate planned preventive maintenance (PPM) activities and contractor visits.
- Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs).
- Assist with procurement by raising purchase orders and tracking invoices for FM-related services.
- Liaise with external contractors to schedule maintenance, repairs, and inspections.
- Ensure contractors comply with site policies, health & safety regulations, and agreed service levels.
- Verify completion of works and follow up on outstanding tasks.
- Provide courteous and professional support to staff, tenants, and external stakeholders.
- Keep requesters informed of the status of their service requests.
- Handle complaints and service escalations efficiently to ensure prompt resolution.
Essential Skills & Experience:
- Previous experience in facilities management, customer service, or administrative roles.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems).
- Ability to work under pressure and prioritize workload effectively.
- Strong attention to detail and problem-solving abilities.
Desirable Qualifications:
- Experience in a facilities management environment.
- Knowledge of health & safety regulations and compliance standards.
- Understanding of SLA and KPI reporting within an FM setting.
- Proficiency in data management and reporting tools.
Facilities Management FM Helpdesk Officer employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management FM Helpdesk Officer
✨Tip Number 1
Familiarise yourself with the specific FM helpdesk software mentioned in the job description. If you have experience with similar systems, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Brush up on your knowledge of health and safety regulations relevant to facilities management. Being able to demonstrate your understanding of compliance standards will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively managed multiple tasks under pressure in previous roles. This will showcase your organisational skills and ability to prioritise workload, which are crucial for this position.
✨Tip Number 4
Research the London Borough of Harrow and its facilities management services. Understanding their specific needs and challenges will allow you to tailor your conversation during the interview and show your genuine interest in the role.
We think you need these skills to ace Facilities Management FM Helpdesk Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential skills required for the Facilities Management Helpdesk Officer position. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in facilities management, customer service, or administrative roles. Use specific examples to demonstrate your organisational skills and ability to manage multiple tasks.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with stakeholders in past roles.
Demonstrate Problem-Solving Abilities: Provide examples in your application that showcase your attention to detail and problem-solving skills. Mention any experience you have with tracking service requests or resolving issues efficiently, as this is a key part of the job.
How to prepare for a job interview at Pertemps Harrow
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Facilities Management Helpdesk Officer. Familiarise yourself with the key tasks such as logging service requests, coordinating maintenance, and managing communication with contractors. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, it's crucial to highlight your excellent written and verbal communication skills. Prepare examples from your past experiences where you effectively communicated with team members or external suppliers, especially in resolving issues or handling complaints.
✨Demonstrate Organisational Abilities
The ability to manage multiple tasks is essential for this position. Be ready to discuss how you prioritise your workload and keep track of various service requests. You might want to share specific tools or methods you use to stay organised, which will show that you can handle the demands of the job.
✨Familiarise Yourself with Health & Safety Regulations
Understanding health and safety regulations is important for this role. Brush up on relevant compliance standards and be prepared to discuss how you would ensure contractors adhere to these regulations. This knowledge will demonstrate your commitment to maintaining a safe working environment.
