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- Tasks: Supervise box office operations, manage bookings, and lead a team to ensure excellent customer service.
- Company: Pertemps is a leading recruitment agency with a strong focus on personal touch and employee development.
- Benefits: Enjoy competitive pay, 21 days annual leave, and opportunities for training and career growth.
- Why this job: Join a vibrant team in a culturally diverse borough, perfect for gaining experience in the arts sector.
- Qualifications: Experience in arts venue management, team leadership, and proficiency in ticketing systems required.
- Other info: Temporary role with potential for extension; great transport links to central London.
Location: Harrow Arts Centre, Uxbridge Road, Hatch End HA5 4EA
Contract Type: Temporary (3 months assignment, to be reviewed for extension)
Working Hours: Monday - Friday, 09:00 - 17:00
Work Arrangement: 36 hours per week, might be required to work evenings
Role Overview: Pertemps is currently recruiting for a proactive and motivated Box Office Supervisor to join the expanding team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of up to £19.01 PAYE, alongside excellent training, career development opportunities, and 21 days of annual leave (excluding Bank Holidays).
Key Responsibilities:
- Manage venue hire and commercial bookings to meet income targets.
- Act as the main contact for hirers, overseeing event bookings.
- Optimize space usage via the booking system, handling the full process from enquiry to payment.
- Lead and support box office assistants, ensuring excellent customer service and sales.
- Maintain box office rota, covering evenings and weekends, including major events.
- Process daily transactions up to £2,000, arrange banking, and update financial records.
- Coordinate the artistic programme diary for efficient scheduling.
Requirements:
- Proven knowledge of front and back-office systems for arts venues, including ticketing and commercial hire best practices.
- Experience managing a small team, including scheduling rotas and shift patterns.
- Ability to thrive under pressure, balancing multiple demands in a fast-paced environment.
- Accuracy in data entry and financial transactions, handling cash, card payments, and cheques securely.
- Skilled in deadline management, workload prioritization, and event planning.
- Experience with Spektrix Ticketing and/or Artifax Event Management systems is desirable.
- Proficiency in word processing, spreadsheets, databases, and relevant booking/ticketing software.
Box Office Supervisor employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Supervisor
✨Tip Number 1
Familiarise yourself with the Spektrix Ticketing and Artifax Event Management systems, as experience with these platforms is desirable for the Box Office Supervisor role. Consider taking online tutorials or courses to boost your knowledge and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Highlight your experience in managing a team and scheduling rotas during any networking opportunities or informal chats. This will show your leadership skills and ability to thrive under pressure, which are crucial for this position.
✨Tip Number 3
Visit the Harrow Arts Centre before applying to get a feel for the venue and its operations. Engaging with staff or attending an event can provide you with insights that you can mention in your conversations, showcasing your genuine interest in the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've optimised space usage or improved customer service in previous roles. Being able to share concrete achievements will help you stand out as a proactive candidate who can contribute positively to the team.
We think you need these skills to ace Box Office Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Box Office Supervisor position. Tailor your application to highlight relevant experience and skills that match what Pertemps is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in managing box office operations or similar roles. Mention specific systems you have used, such as Spektrix Ticketing or Artifax Event Management, to demonstrate your familiarity with the tools required for the job.
Showcase Customer Service Skills: Since the role involves leading a team and ensuring excellent customer service, provide examples of how you've successfully managed customer interactions in past positions. This could include handling complaints, optimising customer experiences, or training staff.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for managing financial transactions and data entry in this role.
How to prepare for a job interview at Pertemps Harrow
✨Showcase Your Customer Service Skills
As a Box Office Supervisor, excellent customer service is key. Be prepared to share examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude even under pressure.
✨Demonstrate Your Team Management Experience
Since you'll be leading box office assistants, it's important to discuss your experience in managing a team. Talk about how you've scheduled shifts, motivated staff, and ensured high performance in previous roles.
✨Familiarise Yourself with Relevant Software
Knowledge of ticketing and event management systems like Spektrix and Artifax is desirable. If you have experience with these or similar systems, make sure to mention it. If not, do some research beforehand to show your willingness to learn.
✨Prepare for Financial Responsibilities
You'll be processing daily transactions and maintaining financial records. Be ready to discuss your experience with cash handling, data entry accuracy, and any relevant financial software you've used in the past.
