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- Tasks: Lead a dynamic team, manage bookings, and ensure top-notch customer service at the box office.
- Company: Join Pertemps, a leading recruitment firm with a strong focus on personal touch and employee growth.
- Benefits: Enjoy competitive pay, excellent training, 21 days annual leave, and potential for career advancement.
- Why this job: Be part of a vibrant cultural hub in Harrow, making a real impact in the community.
- Qualifications: Experience in arts venue management, team leadership, and proficiency in ticketing systems is essential.
- Other info: This is a temporary role with a chance for extension, perfect for gaining valuable experience.
Location: Harrow Arts Centre, Uxbridge Road, Hatch End HA5 4EA
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (3 months assignment, to be reviewed for extension)
Working Hours: Monday - Friday, 09:00 - 17:00
Work Arrangement: 36 hours per week, might be required to work evenings
Role Overview: Pertemps is currently recruiting for a proactive and motivated Box Office Supervisor to join the expanding team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of up to 19.01 PAYE, alongside excellent training, career development opportunities, and 21 days of annual leave (excluding Bank Holidays).
Key Responsibilities:
- Manage venue hire and commercial bookings to meet income targets.
- Act as the main contact for hirers, overseeing event bookings.
- Optimize space usage via the booking system, handling the full process from enquiry to payment.
- Lead and support box office assistants, ensuring excellent customer service and sales.
- Maintain box office rota, covering evenings and weekends, including major events.
- Process daily transactions up to 2,000, arrange banking, and update financial records.
- Coordinate the artistic programme diary for efficient scheduling.
Requirements:
- Proven knowledge of front and back-office systems for arts venues, including ticketing and commercial hire best practices.
- Experience managing a small team, including scheduling rotas and shift patterns.
- Ability to thrive under pressure, balancing multiple demands in a fast-paced environment.
- Accuracy in data entry and financial transactions, handling cash, card payments, and cheques securely.
- Skilled in deadline management, workload prioritization, and event planning.
- Experience with Spektrix Ticketing and/or Artifax Event Management systems is desirable.
- Proficiency in word processing, spreadsheets, databases, and relevant booking/ticketing software.
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
Box Office Supervisor employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Supervisor
✨Tip Number 1
Familiarise yourself with the Spektrix Ticketing and Artifax Event Management systems. If you have experience with these platforms, be ready to discuss how you've used them in previous roles, as this will show your readiness for the position.
✨Tip Number 2
Highlight your experience in managing a team, especially in a fast-paced environment. Be prepared to share specific examples of how you've successfully led a team and handled scheduling and rotas.
✨Tip Number 3
Demonstrate your ability to thrive under pressure by preparing anecdotes that showcase your problem-solving skills during busy events or challenging situations. This will help illustrate your capability to manage multiple demands effectively.
✨Tip Number 4
Research the London Borough of Harrow and its cultural diversity. Understanding the community you’ll be serving can give you an edge in interviews, showing your commitment to providing excellent customer service tailored to a diverse audience.
We think you need these skills to ace Box Office Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Box Office Supervisor position. Tailor your application to highlight relevant experience and skills that match what Pertemps is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing box office operations, team leadership, and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to thrive under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight specific experiences that showcase your knowledge of ticketing systems and event management, as well as your ability to lead a team effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Box Office Supervisor role.
How to prepare for a job interview at Pertemps Harrow
✨Show Your Customer Service Skills
As a Box Office Supervisor, you'll be leading a team and ensuring excellent customer service. Be prepared to share examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive atmosphere even under pressure.
✨Demonstrate Your Organisational Abilities
This role requires managing bookings and schedules efficiently. Discuss your experience with event planning and how you prioritise tasks. Mention any specific tools or systems you've used to keep everything organised, especially if you have experience with ticketing software like Spektrix.
✨Prepare for Financial Responsibilities
You'll be processing transactions and maintaining financial records, so it's crucial to demonstrate your accuracy and attention to detail. Be ready to talk about your experience with cash handling, banking, and any relevant financial software you've used.
✨Familiarise Yourself with the Venue
Research the Harrow Arts Centre and its events. Understanding the venue's offerings and its community impact can help you stand out. You might want to mention any previous experiences you've had with similar venues or events, showing your passion for the arts and local culture.
