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- Tasks: Support vulnerable adults by providing information and advice in a dynamic team environment.
- Company: Join Pertemps, a trusted name in staffing solutions with a commitment to your career growth.
- Benefits: Earn £18.22 per hour with opportunities for professional development and job satisfaction.
- Why this job: Make a real difference in people's lives while working in a culturally diverse borough.
- Qualifications: Experience with vulnerable adults and a solid understanding of the Care Act 2014 required.
- Other info: Enjoy hybrid working and excellent transport links to Central London.
The predicted salary is between 36000 - 54000 £ per year.
Location: Hybrid working 2 days onsite – London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT
Contract Type: Full‑time, Temporary (Ongoing)
Salary: £18.22 per hour
Are you a highly organised and detail‑oriented professional with a passion for supporting services that positively impact children’s lives? The London Borough of Harrow is currently seeking a dedicated Adult Social Care Advisor to join their dynamic Adult Social Care team.
Key Responsibilities
- Respond to general enquiries via telephone, face‑to‑face interactions, email, web forms, and social media, ensuring courteous and professional communication in line with customer satisfaction standards.
- Accurately record all relevant information using internal systems and technology.
- Escalate enquiries to the appropriate department within Adult Social Care, ensuring resolution within agreed timescales.
- Provide comprehensive information and advice to customers, using the Three Conversations Model to develop personalised and innovative solutions in accordance with the Care Act 2014.
- Understand and support the needs of individuals, families, and carers by identifying their interests, strengths, aspirations, and available resources to promote independence.
- Guide customers through the initial process and clearly communicate potential outcomes.
About You
- Solid understanding of the Care Act 2014.
- Experience working with vulnerable adults and understanding their needs.
- Ability to handle emotionally sensitive situations with empathy and a strengths‑based approach.
- Proven experience in administrative roles and managing enquiries from a diverse range of individuals, including professionals, clients, and their families.
About Harrow
The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406.
Adult Social Care Advisor employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adult Social Care Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the London Borough of Harrow and their Adult Social Care team. Knowing their values and recent initiatives will help you stand out and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! Since the role involves interacting with various individuals, role-play common scenarios with a friend. This will help you feel more confident when responding to enquiries and providing advice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a positive impact in social care.
We think you need these skills to ace Adult Social Care Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with the Care Act 2014 and working with vulnerable adults. We want to see how your skills align with the role of an Adult Social Care Advisor!
Showcase Your Communication Skills: Since you'll be responding to enquiries through various channels, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect how you would interact with customers.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you've managed sensitive situations or provided support to individuals and families. We love seeing real-life examples that show your strengths-based approach!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Pertemps Harrow
✨Know Your Stuff
Make sure you have a solid understanding of the Care Act 2014 and how it applies to adult social care. Brush up on key principles and be ready to discuss how you've applied this knowledge in past roles.
✨Show Empathy
Since you'll be working with vulnerable adults, it's crucial to demonstrate your ability to handle sensitive situations with empathy. Prepare examples from your experience where you've successfully supported individuals or families in challenging circumstances.
✨Practice Communication Skills
You'll need to communicate effectively across various channels, so practice articulating your thoughts clearly. Consider role-playing common scenarios you might encounter, like responding to enquiries or guiding customers through processes.
✨Be Organised and Detail-Oriented
As an Adult Social Care Advisor, organisation is key. Bring examples of how you've managed administrative tasks and recorded information accurately in previous roles. Highlight any systems or technologies you're familiar with that could help streamline processes.
