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- Tasks: Coordinate daily tasks for engineers and ensure customer satisfaction through efficient service operations.
- Company: Join a market-leading brand in plant machinery with a family-run business vibe.
- Benefits: Enjoy a competitive salary, 23 days holiday, health cash plan, and industry-leading training.
- Why this job: Be part of a supportive team that values communication and customer service excellence.
- Qualifications: Strong organizational skills and experience in service control or engineering are essential.
- Other info: This is a permanent, full-time role with emergency call-out responsibilities.
Service Controller Location: Exeter Salary: £35k – £38k – Bonus Scheme Approx £6k Contract Type: Permanent, Full-Time Working Hours: Monday – Friday, with emergency call-out cover as required As part of our continued growth, we are looking for a Service Controller to join our team, a market-leading brand in plant machinery. This is a key role in ensuring customer satisfaction through efficient service operations and engineering workforce management. Key Responsibilities Coordinate and communicate daily work requirements to engineers Provide customers with estimated time of arrival and job details Update customers, engineers, and management on job status and additional requirements Ensure rapid response to customer needs, enhancing customer satisfaction Prevent customer disputes by ensuring clear communication and efficient service Oversee and verify warranty work, including documentation and photographic evidence Maximise retail sales hours to exceed company targets Ensure workshops, vehicles, and equipment maintain professional standards Support and motivate the engineering team, addressing concerns and recommending training Assist outlying depots as needed to maintain consistent service levels Check new machines upon arrival and inspect them before customer delivery Raise and review job cards, verifying engineers’ times and ensuring accuracy before invoicing Recommend service department purchases to maintain efficiency Ensure compliance with Health & Safety policies and company procedures Maintain 24/7 emergency call-out coverage to support customers What We’re Looking For Strong organisational and communication skills Experience in service control, engineering, or a related industry Ability to manage a team, ensuring high levels of motivation and efficiency Knowledge of warranty standards and ability to oversee repair documentation Proactive approach to customer service and dispute resolution Ability to work to targets, budgets, and performance objectives Understanding of health and safety regulations What We Offer Competitive salary Industry-leading training at our Headquarters 23 days holiday + Bank Holidays Company pension scheme Health Cash Plan and Employee Assistance Programme (EAP) Life assurance (3x basic salary) Opportunity to work with a forward-thinking, family-run business representing one of the strongest brands in the industry For any further questions please call Pertemps Exeter (phone number removed) and ask to speak to Matt
Service Controller employer: Pertemps Exeter
Contact Detail:
Pertemps Exeter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarize yourself with the plant machinery industry. Understanding the specific challenges and trends in this field will help you speak confidently about how you can contribute to our team.
✨Tip Number 2
Highlight your experience in service control or engineering during your conversations. Be ready to discuss specific examples of how you've managed teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your strong organizational skills by preparing a plan on how you would coordinate daily work requirements for engineers. This shows initiative and gives us insight into your thought process.
✨Tip Number 4
Be proactive in discussing your approach to customer service and dispute resolution. Share any strategies you've used in the past to enhance customer satisfaction and prevent disputes.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service control or engineering. Emphasize your organizational and communication skills, as well as any previous roles where you managed a team or improved customer satisfaction.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully coordinated teams or handled customer disputes in the past, aligning with the key responsibilities outlined in the job description.
Highlight Relevant Skills: Clearly outline your knowledge of warranty standards and health and safety regulations. Use bullet points to make these skills stand out, ensuring they are easy to spot for the hiring manager.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Controller role.
How to prepare for a job interview at Pertemps Exeter
✨Showcase Your Organizational Skills
As a Service Controller, strong organizational skills are crucial. Be prepared to discuss specific examples of how you've effectively coordinated tasks or managed teams in previous roles.
✨Demonstrate Communication Proficiency
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated with customers and team members in the past.
✨Highlight Customer Service Experience
Since customer satisfaction is a priority, share experiences where you went above and beyond to resolve customer issues or enhance their experience. This will show your proactive approach to service.
✨Understand Health & Safety Regulations
Familiarize yourself with health and safety regulations relevant to the industry. Be prepared to discuss how you have ensured compliance in previous positions, as this knowledge is essential for the role.
