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- Tasks: Handle inbound customer queries and provide top-notch service over the phone.
- Company: Join a public sector client dedicated to excellent customer support.
- Benefits: Earn £13.48 per hour with a Monday to Friday schedule in vibrant Edinburgh.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, great communication skills, and multitasking ability required.
- Other info: Temporary position starting February 17th, 2025, with ongoing opportunities.
Job Title: Customer Service Advisor Location: Central Edinburgh Hours: 36 hours, Monday – Friday between (Apply online only) Start Date: Monday 17th February 2025 Duration: Temporary, ongoing Pay rate: £13.48 per hour We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be responsible for handling inbound customer queries, as well as providing excellent customer service to our clients' customers. Key Responsibilities: Providing excellent customer service to clients via telephone Handling customer queries and complaints efficiently and professionally Escalating complex issues to relevant teams as required Updating and maintaining customer records in the system Contributing to team targets and KPIs Requirements: Proven experience in a customer service role, preferably in a call centre environment Excellent communication skills and a friendly, helpful demeanour Ability to work well under pressure and meet targets Strong attention to detail and ability to multitask Good knowledge of Microsoft Office and other relevant software If you are passionate about customer service and want to join a dynamic team, please apply online immediately
Customer Service Advisor - Inbound Calls employer: Pertemps Edinburgh
Contact Detail:
Pertemps Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Inbound Calls
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer queries.
✨Tip Number 2
Research our company values and the public sector client you'll be working with. Understanding their mission and how they serve the community can give you an edge in demonstrating your alignment with their goals.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to handle difficult customer interactions. Highlighting your problem-solving skills will show us that you can manage pressure effectively.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since this role involves inbound calls, being articulate and friendly on the phone is crucial. Consider doing mock calls with a friend to refine your approach.
We think you need these skills to ace Customer Service Advisor - Inbound Calls
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and requirements, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service roles, especially in call centre environments. Provide specific examples of how you've handled customer queries and complaints effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of successful interactions with customers.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Mention your ability to work under pressure, attention to detail, and proficiency in Microsoft Office, as these are important for the role.
How to prepare for a job interview at Pertemps Edinburgh
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may come up during the interview. Be ready to discuss how you would handle difficult customers or resolve complaints effectively, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Since the role involves handling inbound calls, emphasize your communication abilities. Practice clear and friendly responses to potential questions, and be prepared to demonstrate your active listening skills.
✨Familiarize Yourself with the Company
Research the public sector client you would be working for. Understanding their values and services will allow you to tailor your answers and show that you're genuinely interested in contributing to their mission.
