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For Companies At a Glance
- Tasks: Provide technical support and training for vending equipment across the UK and Ireland.
- Company: Join a leading company in Kingswinford known for its stability and innovation.
- Benefits: Enjoy full product training, competitive pay, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer relations and personal development.
- Qualifications: 5 GCSEs at grades A-C and experience in customer-facing roles are essential.
- Other info: Opportunity to work closely with the Technical Manager and develop your skills.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting a Product Support Specialist to work for a leading company based in Kingswinford. This is an office-based role. You will report into the Technical Manager.
Main Responsibilities
- Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale.
- Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports.
- Maintain good customer relations by presenting a professional, efficient, and helpful service.
- Assist in the preparation and presentation of technical training courses and exhibitions when required.
- Provide onsite training for engineers and operators as directed by the Technical Manager.
- Assist in the staffing of the Technical Help Desk when directed by the Technical Manager.
- Provide cover for absence of other Technical Staff as directed by the Technical Manager.
- Ensure that each nominated account has the appropriate level of technical support.
- Ensure all personal expenditure is conducted within company policy.
- Inform the Sales Director of any competitor product/price comparisons and technical activities, which will be added to the competitor comparison file.
- Responsible for regularly reviewing the client database to ensure it is updated to create a market specific mailing list for future technical communications.
- Attend regular reviews with the Technical Manager to identify training requirements as well as setting smart objectives and planning your personal development.
- Contact Key Customers regularly to ensure satisfaction of the departments/Company's service.
- Any other duties as requested by the Technical Manager.
Academic Qualifications/Experience
- 5 A-C GCSE grades with proven skills in electrical/mechanical disciplines.
- Previous experience in fault finding vending equipment and working in a customer facing environment is essential.
Required Competencies
- Knowledge of electro/mechanical vending / HoReCa equipment.
- Fault Finding & Correction of vending / HoReCa equipment.
- Knowledge of H&S relating to Installation & Maintenance Vending / HoReCa Equipment.
- Ability to communicate with customers at all levels.
- Delivery of effective training of vending / HoReCa equipment.
- Communication with internal departments.
- Microsoft Office applications to good standard, including Excel & PowerPoint.
- Help Desk System (Salesforce).
- Technical Database (Salesforce).
- Planning & Organisation.
- Time Management.
In return we will provide full product support and training, the opportunity to work for a highly stable company and an excellent remuneration package.
Product Support Specialist employer: Pertemps Dudley West Brom Perms
Contact Detail:
Pertemps Dudley West Brom Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with the specific types of vending and HoReCa equipment mentioned in the job description. Understanding the technical aspects and common issues related to these products will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the vending and HoReCa industry. Attend relevant events or join online forums to connect with others who may provide insights or even referrals for the Product Support Specialist role.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences in detail. Highlight how you've successfully resolved technical issues and maintained strong client relationships, as this is crucial for the role.
✨Tip Number 4
Brush up on your Microsoft Office skills, particularly Excel and PowerPoint. Being able to demonstrate proficiency in these applications can be a significant advantage, especially when preparing reports or training materials.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles where you provided on-site assistance or training, as these are key aspects of the Product Support Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific skills that align with the job description, such as fault finding and communication abilities, and provide examples of how you've successfully handled similar responsibilities in the past.
Showcase Technical Knowledge: Demonstrate your understanding of electro/mechanical vending equipment in your application. If you have experience with specific systems or tools mentioned in the job description, be sure to include that information to show you're a strong fit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pertemps Dudley West Brom Perms
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of electro/mechanical vending and HoReCa equipment. Be prepared to discuss specific technical issues you've encountered in the past and how you resolved them, as this will demonstrate your problem-solving skills.
✨Emphasise Customer Service Skills
Since this role involves a lot of client interaction, highlight your experience in customer-facing environments. Share examples of how you've maintained good customer relations and provided effective solutions under pressure.
✨Prepare for Training Scenarios
As part of the role, you'll be involved in training others. Think about any previous training experiences you've had and be ready to discuss how you would approach teaching technical concepts to engineers and operators.
✨Demonstrate Organisational Skills
The ability to manage your time and prioritise tasks is crucial. Be prepared to talk about how you plan your visits and manage your workload, especially when coordinating with the Technical Manager.
