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For Companies At a Glance
- Tasks: Lead the service team and ensure top-notch customer satisfaction.
- Company: Join a family-run business with 40+ years in the motor trade.
- Benefits: Enjoy competitive salary, supportive work culture, and career growth opportunities.
- Why this job: Be part of a reputable company that values exceptional service and teamwork.
- Qualifications: Experience in service management or customer service is preferred.
- Other info: Work Monday to Friday with alternate Saturdays; great work-life balance.
The predicted salary is between 28000 - 42000 £ per year.
Location: Nottingham
Working Hours: Monday to Friday, 8.30am - 5.30pm; Alternate Saturdays, 8.30am - 12.30pm
Salary: £35k (OTE £40-£45k)
Working for a long-established, family-run business with over 40 years of experience in the motor trade. Operating from two state-of-the-art dealerships in Nottingham and Derby, priding themselves on delivering exceptional service.
Service/Aftersales Manager employer: Pertemps Derby
Contact Detail:
Pertemps Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service/Aftersales Manager
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the company. Understanding their unique selling points will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in managing teams and delivering exceptional customer service. Be ready to share specific examples that highlight your skills in these areas, as they are crucial for a Service/Aftersales Manager.
✨Tip Number 4
Research the latest trends in the motor trade and aftersales service. Being knowledgeable about industry developments will not only impress your interviewers but also show that you are proactive and committed to staying ahead in your field.
We think you need these skills to ace Service/Aftersales Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Service/Aftersales Manager position. Tailor your application to highlight relevant experience in service management and customer relations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in the motor trade or similar industries. Showcase specific achievements that demonstrate your ability to manage aftersales services effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work for this family-run business and how your values align with theirs.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Pertemps Derby
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and services. Understanding their approach to customer service and their position in the motor trade will help you align your answers with their expectations.
✨Showcase Your Experience
Be prepared to discuss your previous roles in service management or aftersales. Highlight specific examples where you improved customer satisfaction or streamlined processes, as this will demonstrate your capability to excel in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a dissatisfied customer or managing a team. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company culture, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
