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- Tasks: Be the friendly voice for customers, handling queries and complaints daily.
- Company: Join a fast-growing team in Nottingham, dedicated to excellent customer service.
- Benefits: Enjoy a competitive pay of £12.21 per hour and a full-time schedule, Monday to Friday.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience is essential; manufacturing or distribution background preferred.
- Other info: Must be able to commute to NG8 and be proficient in IT.
Nottingham
£12.21p/h
Full Time, Monday to Friday
We're looking to recruit an experienced customer service advisor, ideally with a background in either a contact sector, or other front line support role. You will act as the first point of contact for customers queries, orders and complaints. Looking for a friendly and reliable individual to join a fast growing team and represent the company to the highest standard.
Day to day will include:
- Answering the phone and dealing with customer enquiries, giving updates on orders, answering questions regarding products and dealing with any issues or complaints.
- As above, via e-mail and social media.
- Escalating any issues to relevant internal team.
- Conducting after sales support check ins.
- General data entry and record keeping.
- Assisting other departments where necessary.
About you:
- Front line customer service experience is essential for this role. Ideally you will have worked in the manufacturing, production or distribution sector but other relevant industry experience will be considered.
- Friendly and approachable demeanor, with ability to remain professional at all times.
- Fluent in English both verbal and written.
- Proficient IT user, adaptable to learning new systems and processes.
- Able to commute to NG8.
APPLY NOW
Customer Service Agent employer: Pertemps Derby
Contact Detail:
Pertemps Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with complaints or providing product information. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research StudySmarter and our values. Understanding our company culture and what we stand for will allow you to tailor your responses in a way that aligns with our mission, making you a more appealing candidate.
✨Tip Number 3
Practice your communication skills. Since the role involves answering queries via phone, email, and social media, being articulate and clear is crucial. Consider role-playing with a friend to enhance your confidence.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you assess if it's the right fit for you. Think about what you want to know regarding team dynamics or growth opportunities within the company.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in front line roles. Use specific examples that demonstrate your ability to handle enquiries, complaints, and provide after-sales support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly and professional demeanor. Mention your relevant experience in the manufacturing or distribution sector, and explain why you are a great fit for the role.
Highlight IT Proficiency: Since the role requires proficiency in IT, mention any relevant software or systems you are familiar with. This could include CRM systems or data entry tools, which will show your adaptability to new processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial in customer service.
How to prepare for a job interview at Pertemps Derby
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled customer queries, complaints, or difficult situations to demonstrate your experience and problem-solving skills.
✨Demonstrate Your Communication Skills
Since the role requires fluent English, both verbal and written, practice articulating your thoughts clearly. Be prepared to answer questions in a friendly and professional manner, as this will reflect your ability to represent the company well.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Prepare for Common Customer Service Scenarios
Think about common customer service scenarios you might face in the role. Prepare answers on how you would handle specific situations, such as dealing with an unhappy customer or managing multiple inquiries at once.
