Logistics Coordinator in Stoke-on-Trent

Logistics Coordinator About the Role An excellent opportunity has arisen for an experienced Logistics Coordinator to join a growing team based in Stoke on Trent. Reporting to the Logistics Team Leader, the successful candidate will be responsible for planning deliveries, organising transport, and managing a range of transport administration tasks. We are looking for someone with a positive “can do” attitude, strong organisational skills, and the flexibility to adapt to a wide range of duties in a dynamic business environment. Key Responsibilities of this Logistics Coordinator role: Maintain accurate records and documentation Ensure compliance with health and safety standards Produce proof of delivery for customers Manage import and export documentation Investigate operational queries and provide resolutions Take telephone calls from customers and suppliers Manage supplier invoices, checking and amending POs as required Despatch orders using Sage Organise transport with couriers, hauliers, and third-party providers Provide operational support to other departments as needed Conduct supplier reviews and manage logistics non-conformance Raise claims with hauliers when necessary Liaise with sites to confirm delivery requirementsSkills and Experience Required for this Logistics Coordinator role: Strong attention to detail and excellent administration skills Enthusiastic, committed, and reliable Ability to work collaboratively in a team environment Excellent customer focus, both internal and external Ability to handle customer queries and complaints diplomatically Confidence to engage effectively with colleagues and stakeholders at all levels, in person and by telephone Proficient in Microsoft Word, Excel, and Outlook; experience with stock control systems desirable Experience with import/export procedures is a plusDetails of this Logistics Coordinator role: Performance-related bonus Training and development opportunities 26 days holiday per year plus bank holidays, including a Christmas shutdown Optional Employee Healthcare plan Life Assurance (1 x salary) Access to Mental Health First Aiders Annual pay review Reward and recognition schemes Salary: £25,890 Location: Stoke-on-Trent Hours of work: Monday to Friday 8:30 – 17:00