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- Tasks: Support customers with technical solutions and product recommendations while maintaining strong relationships.
- Company: Join a specialist industry focused on engineering and customer satisfaction.
- Benefits: Enjoy flexible hours, 30 days holiday, private healthcare, and career development opportunities.
- Why this job: Be part of a supportive team that values communication and offers ongoing training.
- Qualifications: Strong communication skills, technical aptitude, and ability to work independently or in a team.
- Other info: Own transport is essential due to the rural location.
Customer Support Sales Engineer
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
Are you technically minded with a passion for engineering and customer support? We’re looking for a Sales Engineer to join our client’s specialist industry, where you\’ll play a crucial role in bridging the gap between technical solutions and customer satisfaction.
As a Customer Support Sales Engineer, you will:
Respond to customer enquiries via phone, email, and online platforms.
Support clients by sizing and selecting appropriate items.
Provide technical support and product recommendations tailored to customer needs.
Prepare accurate quotations and project documentation.
Liaise with engineering and production teams to ensure feasibility and timely delivery.
Maintain and develop strong client relationships through excellent communication and follow-up.
Assist the external sales team with technical input and project coordination.
Use CRM systems and internal tools to manage enquiries, quotations, and project pipelines.Skills required for this Customer Support Sales Engineer role:
Strong communication and interpersonal skills.
Technical aptitude.
Competence with Microsoft Office and CRM systems.
Ability to read and interpret technical specifications or drawings.
High attention to detail and excellent organisational skills.
Self-motivated and able to work independently or as part of a team.
Eagerness to learn and take part in ongoing training.
Own transport essential due to rural location (no public transport access).Details of this Customer Support Sales Engineer role:
Salary: Starting salary from £24,500 DOE
Work-Life Balance: Option to work contracted hours over 4 days (subject to workload)
Holiday: 30 days including statutory, rising to 33 after 1 year
Bonus: Annual business performance bonus (non-contractual)
Pension: Auto-enrolment with enhanced employer contribution after 3 years
Health Cover: Private healthcare (taxable), critical illness, and death-in-service benefit after qualifying period
Development: Comprehensive training and career development opportunities
Environment: Supportive, close-knit team in a modern working environment
Hours: Office between 08:00 – 18:00; workshop hours typically 08:00 – 16:30Please note: Only candidates who closely match the criteria for this role will be contacted. For other opportunities, please get in touch with your local Pertemps branch
Customer Support Sales Engineer employer: Pertemps Crewe
Contact Detail:
Pertemps Crewe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Sales Engineer
✨Tip Number 1
Familiarise yourself with the technical aspects of the products you'll be supporting. Understanding the specifications and functionalities will help you communicate effectively with customers and provide tailored solutions.
✨Tip Number 2
Brush up on your CRM skills. Since you'll be using these systems to manage enquiries and quotations, being proficient will not only make your job easier but also demonstrate your readiness for the role.
✨Tip Number 3
Practice your communication skills. As a Customer Support Sales Engineer, you'll need to convey technical information clearly and build strong relationships with clients, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Research the company culture and values. Understanding what the company stands for can help you align your responses during interviews and show that you're a good fit for their team.
We think you need these skills to ace Customer Support Sales Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Support Sales Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience in customer support and technical roles. Emphasise your communication skills, technical aptitude, and any experience with CRM systems or Microsoft Office that relates to the job.
Write a Compelling Cover Letter: In your cover letter, express your passion for engineering and customer support. Provide specific examples of how you've successfully bridged technical solutions with customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for this role.
How to prepare for a job interview at Pertemps Crewe
✨Showcase Your Technical Knowledge
As a Customer Support Sales Engineer, you'll need to demonstrate your technical aptitude. Be prepared to discuss your understanding of engineering concepts and how they relate to customer needs. Brush up on relevant technical specifications or drawings that may come up during the interview.
✨Highlight Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Think of examples where you've successfully communicated complex information to clients or team members, as this will show your ability to bridge the gap between technical solutions and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Prepare by thinking through potential scenarios, such as responding to a difficult customer enquiry or providing tailored product recommendations. This will help you demonstrate your problem-solving skills and customer-centric approach.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems to manage enquiries and project pipelines, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM tools, be ready to discuss that. If not, research common features and functionalities to show your willingness to learn.
