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- Tasks: Lead and inspire a team to deliver exceptional sales and customer service.
- Company: Join a dynamic company focused on growth and excellence.
- Benefits: Competitive salary, supportive environment, and opportunities for career advancement.
- Why this job: Make a real difference by driving performance and enhancing customer experiences.
- Qualifications: Experience in sales or customer service management with strong leadership skills.
- Other info: Fast-paced role with potential for permanent placement.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Salary: £35,000 - £40,000 per annum
Hours: Monday to Friday, 08:00 – 17:00
Location: Bletchingley
Contract: Temp to Perm
Key Responsibilities:
- Lead, manage, and support a team of sales and customer service advisors
- Monitor individual and team performance against KPIs and targets
- Conduct regular performance reviews, coaching sessions, and one-to-ones
- Manage disciplinary and capability procedures in line with company policy
- Monitor live and recorded phone calls to ensure quality, compliance, and sales effectiveness
- Identify training needs and support ongoing development of team members
- Keep up-to-date staff records (CSCS, CISRS, training logs, holidays etc.)
- Drive sales performance while maintaining excellent customer experience
- Handle escalated customer queries and complaints professionally
- Produce performance reports and provide feedback to senior management
- Ensure adherence to company processes, regulatory standards, and best practices
Skills & Experience Required:
- Proven experience in a Sales Manager or Customer Service Manager role
- Strong background in performance management and people leadership
- Experience conducting disciplinary processes and performance improvement plans
- Confident in call monitoring, coaching, and quality assurance
- Strong communication, motivational, and organisational skills
- Results-driven with a customer-focused approach
- Ability to work in a fast-paced, target-driven environment
- Familiarity with compliance or industry certifications is a bonus (e.g., Constructionline)
Sales & Customer Service Manager in Bletchingley employer: Pertemps Crawley
Contact Detail:
Pertemps Crawley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Manager in Bletchingley
✨Tip Number 1
Network like a pro! Reach out to your connections in the sales and customer service industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to performance management and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your results-driven mindset! During interviews, share specific examples of how you've driven sales performance and improved customer experience in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales & Customer Service Manager in Bletchingley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales & Customer Service Manager role. Highlight your experience in managing teams, performance management, and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your leadership skills and customer-focused approach.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you drive sales performance or improve customer satisfaction? Numbers speak volumes, so include them where possible!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Pertemps Crawley
✨Know Your Numbers
As a Sales & Customer Service Manager, you'll need to demonstrate your understanding of KPIs and performance metrics. Brush up on relevant statistics from your previous roles and be ready to discuss how you met or exceeded targets.
✨Showcase Your Leadership Style
Prepare to talk about your approach to managing and motivating a team. Think of specific examples where you've successfully led a team through challenges or improved performance. This will show that you can drive results while maintaining a positive environment.
✨Handle Hypothetical Scenarios
Expect questions about how you'd handle escalated customer complaints or disciplinary processes. Practise your responses to these scenarios, focusing on your problem-solving skills and adherence to company policies.
✨Demonstrate Your Customer Focus
Be ready to discuss how you've maintained excellent customer experiences in past roles. Share stories that highlight your ability to balance sales performance with customer satisfaction, showing that you understand the importance of both.
