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- Tasks: Coordinate service operations, manage schedules, and support customers and technicians.
- Company: Reputable manufacturer with a strong focus on service excellence.
- Benefits: Competitive salary, 25 days holiday, free parking, and a supportive work environment.
- Why this job: Join a growing team and make a real impact on customer service and operations.
- Qualifications: Strong admin skills, experience in service coordination, and excellent communication abilities.
- Other info: Office-based role with occasional UK travel for client meetings.
The predicted salary is between 35000 - 37500 £ per year.
We are working with a well-established and highly regarded Manufacturer who, due to continued growth, is looking to appoint a Senior Service Coordinator to join their Service team in Redhill. Reporting directly to the Service Manager, this role will act as the central administrative hub for all service operations, ensuring smooth scheduling, clear customer communication, and accurate service records.
Please note this is a fully office-based role, with occasional UK travel to support client meetings and technical demonstrations with the Service Manager.
The Role:The Senior Service Coordinator will play a key role in ensuring service activities run efficiently, acting as the CRM Champion (Joblogic) and supporting both customers and field-based technicians.
Key Responsibilities:- Schedule and coordinate service jobs using Joblogic, aligning technician skills, availability, and location with customer requirements.
- Monitor job progress, update records, and issue service reports and inspection certificates.
- Prepare quotations, follow up on purchase orders, and liaise with Finance for invoicing.
- Serve as the main point of contact for customers and technicians, providing clear updates and supporting the Service Manager with planning.
- Coordinate training sessions, maintain training and service records, and manage documentation such as warranties and service intervals.
- Act as Joblogic system champion, maintaining data, templates, and portals while supporting process improvements.
- Support client meetings and technical demonstrations across the UK (occasional travel required).
- Strong administrative experience within a service, technical, or engineering environment.
- Experience coordinating workloads, schedules, or field-based teams.
- Confident communicator with strong customer-facing skills.
- Highly organised with excellent attention to detail.
- Experience writing & updating SOPs.
- Proficiency in service management systems or CRMs (Joblogic highly desirable).
- Strong Microsoft Office skills (Outlook, Word, Excel).
- Ability to prioritise effectively in a fast-paced environment.
Monday-Friday, 8:30am – 5pm. Salary between £35,000 - £37,500 DOE. 25 days holiday + bank holidays & free onsite parking.
This is an excellent opportunity to join a stable, growing business with a strong reputation, offering a varied, senior coordination role with real influence over service operations, systems, and customer experience.
Apply NOW to hear more.
Senior Service Coordinator in Surrey employer: Pertemps Crawley Perms
Contact Detail:
Pertemps Crawley Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Coordinator in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Familiarise yourself with Joblogic and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 3
Practice your communication skills! As a Senior Service Coordinator, you'll be the main point of contact for customers and technicians. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Coordinator in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and any relevant service management systems you've used, like Joblogic. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Service Coordinator role. Share specific examples of how you've coordinated schedules or improved processes in previous roles. We love a good story!
Show Off Your Communication Skills: Since this role involves being the main point of contact for customers and technicians, make sure your application showcases your confident communication style. Whether it's in your CV or cover letter, let us know how you keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Pertemps Crawley Perms
✨Know Your Joblogic Inside Out
Since the role requires you to be the CRM Champion for Joblogic, make sure you’re familiar with its features and functionalities. Brush up on how to schedule jobs, update records, and generate reports. Being able to demonstrate your knowledge during the interview will show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
As a Senior Service Coordinator, you'll need to juggle multiple tasks. Prepare examples of how you've successfully managed schedules or coordinated teams in the past. Use specific scenarios to illustrate your ability to prioritise effectively in a fast-paced environment.
✨Communicate Clearly and Confidently
This role involves being the main point of contact for customers and technicians, so strong communication skills are a must. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer interactions to showcase your customer-facing skills.
✨Prepare for Technical Demonstrations
Since occasional travel is required for client meetings and technical demonstrations, be ready to discuss how you would support these activities. Think about how you can assist the Service Manager and what preparation would be necessary to ensure everything runs smoothly.
