Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate operations, manage schedules, and ensure smooth communication with clients.
- Company: Join a respected fire protection service in Horsham, known for its friendly team and growth.
- Benefits: Earn £26,000pa, enjoy 20 days holiday plus your birthday off, and access an Employee Assistance Programme.
- Why this job: Be the go-to person in a dynamic environment while building strong client relationships.
- Qualifications: Strong admin skills and excellent customer service; scheduling experience is a bonus but not required.
- Other info: Full training provided, with salary increase after 6 months.
The predicted salary is between 20800 - 25200 £ per year.
Are you an organised, proactive, and customer-focused administrator looking for your next exciting role? Our client, a well-established and respected fire protection service based in Horsham, is expanding - and they are looking for an Operations Coordinator to join their friendly and dynamic team. If you thrive in a fast-paced environment and enjoy being the go-to person who keeps everything running smoothly, this could be the perfect opportunity for you!
Key Responsibilities
- Handling inbound calls and efficiently scheduling repair and installation jobs
- Preparing accurate job sheets and timesheets for engineers
- Updating clients on job progress and ensuring excellent communication throughout
- Maintaining up-to-date client contract information in the CRM system
- Raising purchase orders for subcontractors and managing related admin
- Working closely with the scheduling team to ensure operations run like clockwork
- Tracking job progress and meeting deadlines with confidence
What We’re Looking For:
- Strong administrative experience and attention to detail
- Excellent customer service skills - you’ll be the key point of contact for clients
- A friendly and professional communicator who can build strong client relationships
- Scheduling experience is a plus but not essential - full training is provided
The Package:
- £26,000pa, increasing to £27,300 after 6 months
- Monday to Friday, 8.30am - 5pm
- 20 days holiday + bank holidays, rising to 25 with service - plus your birthday off!
- Annual performance bonus
- Access to a comprehensive Employee Assistance Programme
If you’re an experienced administrator who enjoys delivering outstanding customer service and wants to be part of a growing and supportive company, apply today - we’d love to hear from you.
Operations Coordinator employer: Pertemps Crawley Perms
Contact Detail:
Pertemps Crawley Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the fire protection industry. Understanding the basics of fire safety and the services offered can help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your organisational skills in conversations. As an Operations Coordinator, being organised is key, so be ready to share specific examples of how you've successfully managed multiple tasks or projects in previous roles.
✨Tip Number 3
Prepare to discuss your customer service experience. Since you'll be the main point of contact for clients, think of scenarios where you've gone above and beyond to ensure customer satisfaction, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current employees or others in the industry. Connecting with people who work in similar roles can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and customer service skills. Use specific examples that demonstrate your attention to detail and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities, such as scheduling and client communication, to make a strong case for your candidacy.
Highlight Relevant Experience: In your application, emphasise any previous roles where you handled scheduling or customer interactions. Even if you lack direct experience in fire protection services, transferable skills are valuable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Coordinator role.
How to prepare for a job interview at Pertemps Crawley Perms
✨Showcase Your Organisational Skills
As an Operations Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to keep everything running smoothly.
✨Emphasise Customer Service Experience
Since you'll be the main point of contact for clients, highlight your customer service skills. Share specific instances where you resolved client issues or built strong relationships, showcasing your proactive and friendly approach.
✨Familiarise Yourself with Scheduling Tools
Even though scheduling experience isn't essential, it’s beneficial to show that you're willing to learn. Research common scheduling tools and express your eagerness to adapt to new systems during the interview.
✨Prepare Questions About the Role
Demonstrate your interest in the position by preparing thoughtful questions about the role and the company. Ask about team dynamics, training opportunities, and how success is measured in the Operations Coordinator position.
