Operations Coordinator

Are you an organised, proactive, and customer-focused administrator looking for your next exciting role? Our client, a well-established and respected fire protection service based in Horsham, is expanding – and they\’re looking for a Operations Coordinator to join their friendly and dynamic team. If you thrive in a fast-paced environment and enjoy being the go-to person who keeps everything running smoothly, this could be the perfect opportunity for you! Key Responsibilities Handling inbound calls and efficiently scheduling repair and installation jobs Preparing accurate job sheets and timesheets for engineers Updating clients on job progress and ensuring excellent communication throughout Maintaining up-to-date client contract information in the CRM system Raising purchase orders for subcontractors and managing related admin Working closely with the scheduling team to ensure operations run like clockwork Tracking job progress and meeting deadlines with confidence What We\’re Looking For: Strong administrative experience and attention to detail Excellent customer service skills – you\’ll be the key point of contact for clients A friendly and professional communicator who can build strong client relationships Scheduling experience is a plus but not essential – full training is provided The Package: £26,000pa, increasing to £27,300 after 6 months Monday to Friday, 8.30am – 5pm 20 days holiday + bank holidays, rising to 25 with service – plus your birthday off! Annual performance bonus Access to a comprehensive Employee Assistance Programme If you\’re an experienced administrator who enjoys delivering outstanding customer service and wants to be part of a growing and supportive company, apply today – we\’d love to hear from you