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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues across two sites.
- Company: Join a well-established, growing business with a friendly team atmosphere.
- Benefits: Enjoy a competitive salary, 25 days holiday, and onsite parking.
- Why this job: Perfect for tech-savvy individuals seeking career growth in a dynamic environment.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude required.
- Other info: A full UK driving licence is preferred for site travel.
Ready to take your IT Support career to the next level?
If you want to know about the requirements for this role, read on for all the relevant information.
Our client, a well-established and growing business, is looking for a confident IT Support Executive to provide hands-on support across their two sites in Redhill.
If you\’re tech-savvy, people-focused, and have solid IT Support experience, this is your chance to join a friendly, fast-paced team where career progression and development come as standard.
The Role
Manage and prioritise all incoming IT support tickets, ensuring timely resolution
Handle change requests, including user access updates, system configuration changes, & permission adjustments
Respond to help requests, providing user-friendly support & troubleshooting for software and application issues
Resolve issue requests, identifying & fixing software faults across the business
Provide hands-on support for hardware, including setup, configuration, maintenance, & replacement of laptops, desktops, phones etc
Perform system administration tasks such as onboarding new starters, offboarding leavers, & making changes for role transitions
Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users
The Person
Hands-on experience and strong understanding of IT & troubleshooting
Strong communication skills and a natural ability to explain tech to non-technical users
Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central (training can be provided)
A proactive, friendly attitude and a willingness to learn
A full UK driving licence is preferred – as you\’ll be travelling between two sites regularly
The Package
A salary of £35,000 – £40,000 DOE
25 days holiday + bank holidays
Monday to Friday, 8:00am – 5:00pm
Onsite Parking
IT Support Technician employer: Pertemps Crawley Perms
Contact Detail:
Pertemps Crawley Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Microsoft Office, Office 365, and ideally Dynamics CRM or Business Central. This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Prepare to discuss your previous experience in managing IT support tickets and resolving technical issues. Think of specific examples where you successfully handled user requests or troubleshooting scenarios, as this will showcase your hands-on experience.
✨Tip Number 3
Since the role involves communication with non-technical users, practice explaining complex IT concepts in simple terms. This will help you convey your strong communication skills during the interview and show that you can be a friendly, approachable support technician.
✨Tip Number 4
Highlight your willingness to learn and adapt, especially regarding new technologies and systems. Employers value candidates who are eager to grow, so be ready to discuss how you stay updated with IT trends and your plans for professional development.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience. Focus on your troubleshooting skills, familiarity with Microsoft Office and Office 365, and any experience you have with Dynamics CRM or Business Central.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to explain technical concepts to non-technical users. Mention your proactive attitude and willingness to learn, as these traits are highly valued for this role.
Highlight Relevant Experience: In your application, emphasise any hands-on experience you have with hardware setup, configuration, and maintenance. Include examples of how you've managed IT support tickets and resolved software issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Pertemps Crawley Perms
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with IT support. Highlight specific examples of troubleshooting software and hardware issues, as well as any relevant tools or systems you've worked with, such as Microsoft Office or Dynamics CRM.
✨Demonstrate Communication Skills
Since the role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. Consider preparing a few scenarios where you successfully helped someone understand a tech issue.
✨Emphasise Your Proactive Attitude
Employers appreciate candidates who take initiative. Share instances where you went above and beyond to resolve an issue or improve a process. This will show that you're not just reactive but also proactive in your approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific IT support situations. Think through potential scenarios, such as managing multiple support tickets or dealing with a frustrated user, and outline your thought process for resolving these issues.
