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For Companies At a Glance
- Tasks: Manage IT support tickets and provide hands-on tech support across two sites.
- Company: Join a well-established business focused on delivering excellent IT support.
- Benefits: Enjoy a competitive salary, 25 days holiday, onsite parking, and more perks.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others in a dynamic environment.
- Qualifications: Strong IT knowledge, communication skills, and a proactive attitude are essential.
- Other info: Ideal for recent graduates or customer service pros looking to advance in IT.
Are you tech-savvy, enjoys problem solving & is a people person?
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Whether you\’re a recent IT graduate or a tech-savvy customer service professional looking to step into a more technical role – this could be the perfect opportunity for you.
Our client, a well-established business is looking to bring in a confident, people-focused IT Support Executive to join their team and support users across two key sites (Coulsdon & Salfords). This is a brilliant role for someone who\’s passionate about IT and enjoys providing hands-on support in a friendly, fast-paced environment.
The Role
Manage and prioritise all incoming IT support tickets, ensuring timely resolution
Handle change requests, including user access updates, system configuration changes, & permission adjustments
Respond to help requests, providing user-friendly support & troubleshooting for software and application issues
Resolve issue requests, identifying & fixing software faults across the business
Provide hands-on support for hardware, including setup, configuration, maintenance, & replacement of laptops, desktops, phones etc
Perform system administration tasks such as onboarding new starters, offboarding leavers, & making changes for role transitions
Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users
The Person
A strong understanding of IT and troubleshooting – either from a degree, a course, or hands-on experience
Strong communication skills and a natural ability to explain tech to non-technical users
Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central (training can be provided)
A proactive, friendly attitude and a willingness to learn
A full UK driving licence is preferred – as you\’ll be travelling between two sites regularly
The Package
A salary of £35,000 – £40,000 DOE
25 days holiday + bank holidays
Monday to Friday, 8:00am – 5:00pm
Onsite Parking
Other great benefits
This could be a great first or second step into a technical IT role – especially if you\’re someone who loves technology and enjoys helping people. If that sounds like you, get in touch today
IT Support Executive employer: Pertemps Crawley Perms
Contact Detail:
Pertemps Crawley Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Executive
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Brush up on troubleshooting techniques for software and hardware issues, as well as user management tasks like onboarding and offboarding. This will help you demonstrate your practical knowledge during any interviews.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since the role involves assisting non-technical users, being able to communicate effectively is key. Consider role-playing with a friend or family member to refine your ability to break down complex ideas.
✨Tip Number 3
Research the company and its IT environment. Understanding their specific systems, such as Microsoft Office and Dynamics CRM, can give you an edge. Tailor your conversations to show how your skills align with their needs and culture.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and support processes. This shows your interest in the role and helps you gauge if it's the right fit for you. Engaging with the interviewer can leave a positive impression.
We think you need these skills to ace IT Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Emphasise any troubleshooting, customer service, or technical support roles you've held, as well as your familiarity with Microsoft Office and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your people skills. Mention specific examples of how you've successfully resolved technical issues or provided excellent customer support in the past.
Highlight Relevant Qualifications: If you have a degree or certifications in IT, be sure to mention them. Even if you're a recent graduate, include any relevant coursework or projects that demonstrate your understanding of IT concepts and troubleshooting.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work in a fast-paced environment and your eagerness to learn and grow within the role. Companies appreciate candidates who are genuinely interested in their mission.
How to prepare for a job interview at Pertemps Crawley Perms
✨Show Your Tech Savvy Side
Be prepared to discuss your technical knowledge and experience. Highlight any relevant coursework, certifications, or hands-on experience you have with IT support, troubleshooting, and software applications.
✨Demonstrate Your Problem-Solving Skills
Think of specific examples where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to handle challenges effectively.
✨Communicate Clearly and Confidently
Since this role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. Good communication is key, so be friendly and approachable during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life IT support scenarios. Think about how you would prioritise support tickets, manage user requests, and provide hands-on assistance across different sites.
