Customer Service Advisor

We are recruiting on behalf of a reputable healthcare insurance company in Burgess Hill, seeking a Customer Service Advisor to join their team on an initial 9-month maternity cover contract. This is an excellent opportunity for someone with a background in customer service or insurance who thrives in a dynamic and supportive environment. Please Note: This is a maternity cover position for 9 months initially. Key Responsibilities: Provide administrative support for all insurance claims via telephone, email, and live chat. Assist new and existing customers, brokers, and agents with inquiries and claims. Open new cases and ensure accurate documentation is collated from claimants, insurers, and third parties. Process new business documents and maintain up-to-date records. About You: Previous experience in a customer service or insurance advisor role (beneficial but not essential). Strong communication skills, both written and verbal. A professional and empathetic approach when dealing with customers. What's on Offer: Competitive salary of up to £25,000 per annum (pro rata). Monday – Friday, 9am – 5pm, 1 hour lunch break. 20 days annual leave (pro rata). Initial 9-month fixed term contract. If you're a proactive and customer-focused professional looking for your next challenge, we'd love to hear from you…