Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and support the sales team.
- Company: Join a global leader in design and innovation that values creativity and care.
- Benefits: Enjoy hybrid working, 25 days holiday, bonuses, and private medical insurance.
- Why this job: Thrive in a supportive team while making every customer interaction special.
- Qualifications: Passion for customer service, strong communication skills, and a team player attitude.
- Other info: Perfect for both newcomers and experienced pros looking to grow.
The predicted salary is between 22700 - 25300 £ per year.
Our client is a well-established, international business that is passionate about design, innovation, and making every customer interaction feel genuinely special. As they continue to grow, they are looking for a Customer Experience Specialist to join their friendly UK team based in Horsham. This is a fantastic opportunity to join a company that truly values its people, celebrates creativity, and puts care at the heart of everything it does. Whether you are a second-jobber looking to build your career in an office environment or an experienced professional ready to hit the ground running, this role offers the chance to thrive in a supportive and dynamic setting. With a global footprint across 90+ markets, they have built a reputation not only for their beautiful products but for the way they treat their customers - and their team.
The Package:
- Salary: £27,000 - £29,000pa DOE
- Monday - Friday, 8am - 5pm (1 hour lunch)
- Location: Horsham + hybrid working (2 days from home, 3 days in the office)
- Benefits: company bonus, 25 days holiday + bank holidays, free parking, private medical insurance & sick pay!
About the Role:
You will be at the centre of it all - helping customers, supporting the sales team, and keeping operations running smoothly. If you enjoy variety in your work, take pride in delivering excellent service, and love being part of a close-knit team, this role could be a perfect fit.
Key Responsibilities:
- First point of contact for customer enquiries via phone and email
- Make proactive calls to support, guide & update customers through their journey
- Process orders and quotations, and manage returns, complaints, and samples
- Support payment follow-up and coordinate credit and collection tasks
- Assist the sales team with lead management, onboarding, and key account support
- Maintain accurate customer data in the CRM system
- Contribute to customer care projects, including NPS improvements and event support
What You Will Bring:
- A genuine passion for customer service and building lasting relationships
- Strong communication skills and a confident, proactive and friendly telephone manner
- Excellent organisational skills with attention to detail
- Hands-on attitude and a team player mindset
- Ability to manage multiple tasks while maintaining calm under pressure
If you are passionate about delivering a best-in-class customer experience and want to be part of a forward-thinking company that celebrates creativity and innovation - we would love to hear from you.
Customer Experience Specialist employer: Pertemps Crawley Perms
Contact Detail:
Pertemps Crawley Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This could involve discussing how you prioritised customer inquiries or handled complaints efficiently, which is key for this position.
✨Tip Number 4
Research the company's approach to customer experience and think of ways you can contribute to their goals. Being able to discuss specific ideas or improvements during your interview will set you apart as a proactive candidate who aligns with their values.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and showcases your communication skills. Use specific examples that demonstrate your ability to build relationships and manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your enthusiasm for the role. Mention how your values align with the company's focus on creativity and innovation, and provide examples of how you've delivered excellent service in the past.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, attention to detail, and a proactive approach. These are key attributes for the Customer Experience Specialist role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Pertemps Crawley Perms
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for customer enquiries, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and consider role-playing common customer scenarios to prepare.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills, so be ready to discuss how you manage multiple tasks effectively. Provide examples of tools or methods you use to stay organised, especially in a fast-paced environment.
✨Emphasise Teamwork and Collaboration
As a Customer Experience Specialist, you'll be part of a close-knit team. Share experiences that demonstrate your ability to work well with others, support your colleagues, and contribute positively to team dynamics.
