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- Tasks: Deliver exceptional customer service and manage high volumes of orders and queries.
- Company: Join a leading M&E HVAC supplier known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, free parking, and great transport links.
- Why this job: Be part of a dynamic team that values strong client relationships and offers career growth.
- Qualifications: Experience in order processing and strong customer relationship skills are essential.
- Other info: Immediate starts available; don't miss out on this fantastic opportunity!
The predicted salary is between 27000 - 29000 £ per year.
Our client, a leading M&E HVAC supplier is seeking a Client Services Administrator to join their team in Salfords, due to an internal promotion. You will be responsible for delivering exceptional customer service, cultivating strong client relationships, and supporting a positive and seamless customer experience. What\’s on offer: Salary of £27,000 – £29,000pa (DOE) Monday to Friday, 8:30am – 5:30pm (45 min lunch) 25 days holiday, plus bank holidays (Christmas shutdown) Free parking and good public transport links Key Responsibilities: Processing a high volume of customer orders and queries via phone and email. Advising and informing customers about the company\’s services, including same-day and next-day delivery options. Calculate quotations & follow-up to convert to sales orders Develop and maintain strong, positive relationships with customers and tradespeople to support effective communication, service delivery, and long-term client satisfaction. What They\’re Looking For: Proven experience in order processing, ensuring accuracy and efficiency in handling customer orders. Skilled in building and maintaining strong customer relationships – in person & over the phone Demonstrates strong attention to detail when working with high volume product codes Proficient IT skills across MS Packages & CRMs Interviews currently happening with immediate starts available. Apply now to avoid missing out on this fantastic opportunity
Locations
Client Service Administrator employer: Pertemps Crawley Perms
Contact Detail:
Pertemps Crawley Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Administrator
✨Tip Number 1
Familiarise yourself with the HVAC industry and the specific services offered by our client. Understanding their products and delivery options will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by simulating common scenarios you might encounter in the role. This could include handling difficult customer queries or processing orders efficiently, which will prepare you for the types of challenges you'll face as a Client Service Administrator.
✨Tip Number 3
Network with professionals in the HVAC sector or similar industries. Engaging with others can provide insights into best practices in customer service and order processing, which can be beneficial during your interview.
✨Tip Number 4
Showcase your IT skills by being prepared to discuss your experience with MS Packages and CRMs. You might even want to brush up on any relevant software that the company uses, as this will demonstrate your readiness to hit the ground running.
We think you need these skills to ace Client Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order processing and customer service. Use specific examples that demonstrate your ability to handle high volumes of orders and maintain strong client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proven experience in similar positions and how you can contribute to delivering exceptional customer service.
Highlight Relevant Skills: In your application, emphasise your attention to detail and proficiency with IT skills, particularly in MS Packages and CRMs. These are key attributes that the company is looking for.
Follow Application Instructions: Ensure you follow any specific instructions provided in the job listing when submitting your application. This may include formatting requirements or additional documents needed.
How to prepare for a job interview at Pertemps Crawley Perms
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to maintain a positive attitude and resolve issues efficiently.
✨Demonstrate Attention to Detail
Given the importance of accuracy in order processing, discuss instances where your attention to detail has made a difference. You might want to mention how you ensure precision when handling product codes or processing orders.
✨Familiarise Yourself with Their Services
Research the company's services, especially their delivery options like same-day and next-day delivery. Being knowledgeable about what they offer will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the Client Services Administrator role. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
