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For Companies At a Glance
- Tasks: Manage product distribution and ensure excellent customer service.
- Company: Join a supportive team in Cardiff focused on collaboration and client satisfaction.
- Benefits: Enjoy competitive salary, generous leave, and employee discounts.
- Why this job: Be part of a dynamic team with opportunities for career growth and development.
- Qualifications: Experience in transport planning and strong customer service skills preferred.
- Other info: Flexible working hours and free parking available.
The predicted salary is between 18600 - 43400 £ per year.
We are seeking a proactive and detail-oriented Transport Planner to join our established team in Cardiff. This role involves overseeing the efficient distribution of products from our quarries and plants to various regions, ensuring seamless communication across departments, and delivering exceptional service to our clients. You will be joining a friendly, supportive team where collaboration and customer satisfaction are top priorities.
Key Responsibilities
- Serve as the first point of contact for distribution-related inquiries, ensuring prompt and effective resolution.
- Process customer orders received via inbound calls and emails.
- Facilitate clear communication across Logistics, Commercial, and Production teams to streamline operations.
- Proactively track and monitor orders, ensuring they are completed as scheduled.
- Address customer inquiries, manage complaints professionally, and maintain high service standards.
- Maintain an accurate and up-to-date customer information database.
- Collaborate with team members to meet Key Performance Indicator (KPI) targets.
- Ensure full compliance with the Competition Act 1998.
Required Skills and Qualifications
- Experience in Transport Planning: Knowledge of road haulage and distribution is preferred.
- Construction & Transport Industry Knowledge: Beneficial but not essential.
- Customer Service Skills: Strong communication and customer service skills to manage client relations effectively.
- Attention to Detail: Accuracy in data handling and proactive problem-solving abilities.
- Organizational Skills: Ability to manage multiple tasks, meet competing deadlines, and anticipate potential challenges.
- Computer Proficiency: Competent in using software systems relevant to transport and customer management.
Benefits
- Competitive Salary: Tailored to experience and qualifications.
- Pension Scheme: Company-contributed for long-term savings.
- Generous Leave: 25 days annual leave plus bank holidays.
- Financial Perks: Share Saver Scheme and Company Life Assurance.
- Employee Discounts: Access to discounts across a range of high street shops and brands through our benefits platform.
- Career Development: Access to ongoing learning opportunities and pathways for career advancement.
If you are interested in joining a dynamic and dedicated team, click APPLY to start your journey with us!
Transport Planner employer: Pertemps Cardiff
Contact Detail:
Pertemps Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Planner
✨Tip Number 1
Familiarise yourself with the transport and logistics industry, especially in relation to road haulage. Understanding the key players and current trends can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for distribution inquiries, demonstrating your ability to handle customer interactions effectively will be crucial.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or resolved issues in previous roles. This will showcase your organisational skills and attention to detail, which are vital for a Transport Planner.
✨Tip Number 4
Network with professionals in the transport planning field. Engaging with others in the industry can provide insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Transport Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Transport Planner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in transport planning, customer service, and any industry knowledge. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your attention to detail, organizational skills, and ability to manage client relations effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Transport Planner role.
How to prepare for a job interview at Pertemps Cardiff
✨Showcase Your Transport Planning Experience
Be prepared to discuss your previous experience in transport planning, especially any knowledge you have of road haulage and distribution. Highlight specific examples where you've successfully managed logistics or improved processes.
✨Demonstrate Strong Customer Service Skills
Since the role involves managing client relations, be ready to share instances where you've effectively handled customer inquiries or complaints. Emphasise your communication skills and how you ensure customer satisfaction.
✨Highlight Your Attention to Detail
Transport planning requires accuracy, so be sure to mention how you maintain precision in data handling. Discuss any tools or methods you use to track orders and monitor progress to ensure everything runs smoothly.
✨Prepare for Team Collaboration Questions
As this role involves working closely with various teams, think about examples that demonstrate your ability to collaborate effectively. Be ready to explain how you facilitate communication between departments to achieve common goals.
