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- Tasks: Lead a team managing Customs operations and customer service in a dynamic logistics environment.
- Company: Join a leading National Transport and Logistics company with a strong reputation.
- Benefits: Enjoy a competitive salary, training opportunities, and various company perks.
- Why this job: Be part of a collaborative team focused on operational excellence and customer satisfaction.
- Qualifications: Experience in Customs Operations and Supply Chain management is preferred.
- Other info: This is a full-time, office-based role with opportunities for personal progression.
The predicted salary is between 42000 - 58800 £ per year.
Our National Transport and Logistics client are looking for a Customs & Operations Manager on a full time permanent basis at their Rugby depot. Salary – £42k 40 Hours per week, Monday to Friday Hours the team are operating 06:00 -20:00 Lots of additional company benefits Training given as and when needed for personal progression Progression opportunities availableThe role is looking after a team of 15 – split in 2 areas – Customs Export & Imports and Customer Service / Document Checking and you will have various responsibilities to the Customer, Stakeholders and People Management. Direct Customer Facing Role Part of the Control Tower Management team Once or twice a month visits to customer HO in Watford Fully office based role at our site in Rugby 3 Direct Reports – each with a team Operations Experience Desirable – in Planning / Control Tower setting Customs Experience Desirable – preferably between UK and EU / IE Account Management Experience – DesirableRole Purpose • To manage the Customs teams within the Control Tower providing facilitating the movement of orders cross border for • Lead the Customs team managing Export & Import activity along with query resolution, Proof of Exports and tax queries • Lead the team managing document checking activity along with vendor relationships, training and bookings • Accountable for Engagement, Employee development and Succession planning across the Customs teams • Responsible for the relationship with Planning, Hauliers and Warehouse to manage the cross border movements and queries • Responsible for broker management, engagement and regular reviews of performance Key Tasks • Responsible for the delivery of service and operational excellence in the Customs area • To establish and continue the development of strong two-way relationships within the UK & EU Network with both partners and external providers • Responsible for the financial performance of the Customs activity • Responsible for the delivery of process and continuous improvement activities within the Customsoperations Key Accountabilities • Accountable for the achievement of EBIT for Customs and operations • Accountable for the delivery of initiatives & savings across own area of responsibility • Accountable for the achievement of contractual customs KPIs & ensure brokerage partners & hauliers are managed to agreed SLA’s • Accountable for the customer relationship with the Customs and Operations teams, measured against Customer survey results • Accountable for H&S, Engagement, Broker Management,Employee development and Succession Planning across the Customs team Requirements • Experience in Supply Chain division, ideally with a retail customer • Experience in Customs Operations, ideally between UK and EU • Customs and Planning Operations Experience • Customer relationship management skills • People Management experience • International or European experience desirable If the above roles sounds of interest to you and you have the relevant skills and experience within the Transport and Logistics Supply Chain retail sector, please apply today
Customs Operations Manager employer: Pertemps Cambridge
Contact Detail:
Pertemps Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Operations Manager
✨Tip Number 1
Make sure to highlight your experience in Customs Operations, especially if you have worked between the UK and EU. This is a key requirement for the role, and showcasing relevant examples can set you apart.
✨Tip Number 2
Demonstrate your people management skills by preparing specific examples of how you've developed teams or managed performance in previous roles. This will show that you can handle the responsibilities of leading a team of 15.
✨Tip Number 3
Familiarize yourself with the company's operations and their approach to customer relationships. Being able to discuss how you can enhance these relationships during the interview will make a strong impression.
✨Tip Number 4
Prepare to discuss your experience with financial performance in Customs activities. Be ready to share how you've contributed to EBIT and managed KPIs in past roles, as this is crucial for the position.
We think you need these skills to ace Customs Operations Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customs Operations Manager position. Highlight key responsibilities and required skills, such as experience in Customs Operations and People Management, to tailor your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in Supply Chain and Customs Operations. Emphasize any previous roles that involved managing teams, customer relationships, and cross-border logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job requirements, such as your familiarity with UK and EU customs regulations and your leadership skills.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements related to operational excellence and financial performance in previous roles. This could be improvements in KPIs or successful project completions that demonstrate your capability.
How to prepare for a job interview at Pertemps Cambridge
✨Showcase Your Customs Knowledge
Make sure to highlight your experience with customs operations, especially between the UK and EU. Be prepared to discuss specific examples of how you've managed export and import activities in previous roles.
✨Demonstrate Leadership Skills
Since this role involves managing a team, be ready to share your leadership experiences. Talk about how you've developed your team members and handled performance reviews or succession planning.
✨Emphasize Customer Relationship Management
This position requires strong customer relationship management skills. Prepare to discuss how you've built and maintained relationships with customers and stakeholders in past roles.
✨Prepare for Operational Excellence Questions
Expect questions about how you ensure operational excellence within customs operations. Think of examples where you've implemented process improvements or achieved key performance indicators (KPIs) in your previous positions.
