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- Tasks: Engage with customers, handle sales inquiries, and maintain store standards.
- Company: Join the UK's leading storage provider with flexible solutions for personal and business needs.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team, achieve targets, and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills, attention to detail, and ability to work independently or in a team.
- Other info: This role includes key holder responsibilities and potential forklift operation.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
The UK's leading storage provider which offers secure and flexible storage solutions for both personal and business needs. With multiple locations across the nation, they provide a range of unit sizes, packaging supplies, and additional services such as office space rental and mail handling. We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor.As a Customer Sales Advisor, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company.Your responsibilities will include:Financial Targets: Contribute to the achievement of the store's financial targets.Customer Engagement: Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs.Store Standards: Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures.Sales Enquiries: Effectively handle sales inquiries, providing advice, and promoting available services.Target Achievement: Maximize every sales opportunity to ensure the store meets its targets.Administrative Tasks: Complete all necessary administrative tasks in compliance with company procedures.Store Maintenance: Maintain a clean and tidy store environment.Lone Working: Be comfortable working independently, taking key holder responsibility in the absence of management.To excel in this role, you should demonstrate:Strong written, maths and verbal communication skills.Effective listening skills in customer interactions.Self-discipline and attention to detail.Adaptability to work both in a small team and independently.Confidence and product knowledge after completing the induction and probation period.As a vital part of the team, you will be responsible for:Daily customer interactions.Achieving high levels of customer service and satisfaction.Meeting weekly, monthly, and yearly sales targets.Lone working with key holder responsibilities.Conducting physical rounds of the store and units.Forklifting, where applicable.Implementing procedures to minimize store 'bad debt.'Performing ad hoc duties.If you're ready to embark on a challenging yet rewarding journey, apply now to be a part of the family.
Join in providing exceptional service and making a difference in the lives of customers. Looking forward to welcoming you aboard.
Customer Service Adviser - Manchester employer: Pertemps Cambridge
Contact Detail:
Pertemps Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - Manchester
✨Tip Number 1
Familiarise yourself with the company's services and products. Understanding what they offer will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for real-life interactions and show your adaptability.
✨Tip Number 3
Research common sales techniques and customer service strategies. Being able to discuss these during your interview will highlight your proactive approach and readiness for the role.
✨Tip Number 4
Showcase your ability to work independently by sharing examples from previous experiences. This will demonstrate that you're comfortable taking on key holder responsibilities when needed.
We think you need these skills to ace Customer Service Adviser - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet financial targets and provide excellent customer engagement.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your strong communication skills and adaptability, and provide examples of how you've successfully handled customer inquiries or achieved sales targets in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Pertemps Cambridge
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you engaged with customers, resolved issues, and contributed to their satisfaction.
✨Demonstrate Sales Acumen
Be ready to discuss how you've identified sales opportunities in previous roles. Share specific instances where you successfully met or exceeded sales targets, as this will resonate well with the interviewers.
✨Understand the Company and Its Services
Research the storage solutions offered by the company. Familiarise yourself with their services, such as office space rental and mail handling, so you can speak confidently about how you can contribute to their success.
✨Exhibit Adaptability and Team Spirit
Prepare to discuss how you can work both independently and as part of a team. Provide examples that demonstrate your adaptability and willingness to take on responsibilities, especially in a lone working environment.
