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- Tasks: Manage contracts and resolve client queries in a fast-paced environment.
- Company: Join a national client based in Peterborough with a supportive work culture.
- Benefits: Enjoy weekly pay, on-site parking, and potential for permanent employment.
- Why this job: Great opportunity for career growth in a rewarding role with a friendly team.
- Qualifications: Strong communication skills and organisational abilities; customer service experience is a plus.
- Other info: Own transport required due to location; full-time hours from Monday to Friday.
Customer Service Administrator required for an immediate start for our National client based in Peterborough.
Hours: Full-time, 37.5 hours per week (Monday to Friday, 9:00 AM to 5:00 PM)
Salary: £12.50-£13ph DOE
Benefits: Weekly Pay | Parking on Site | Temp to Perm Opportunity | Lots of additional Company Benefits
About the Role:
We are excited to offer a fantastic opportunity for a Customer Service Administrator to join our team. In this pivotal role, you will manage contracts, handle client and internal requests, and ensure all queries are resolved effectively. You’ll take ownership of requests, provide solutions, and ensure communication between all parties. This is a great opportunity to work in a fast-paced, rewarding environment with the possibility to transition from a temporary to permanent position.
Key Responsibilities:
- Manage and process relevant contracts, responding to email and telephone requests promptly within client and internal KPIs.
- Take ownership of all requests and queries, finding the best possible solutions while maintaining a high level of customer satisfaction.
- Ensure all systems are updated and relevant parties are kept informed of the status of each request.
- Escalate issues or complaints to the relevant departments when necessary.
- Arrange vehicle bookings and track their progress to ensure timely delivery.
- Provide administration support and assist with other ad hoc tasks as needed.
- Handle requests for reports, ensuring they are processed accurately and in a timely manner.
Key Requirements:
- Strong communication skills, both verbal and written.
- Excellent organizational skills with attention to detail.
- The ability to multitask, prioritize, and work under pressure.
- Proficiency in Microsoft Office and other relevant software.
- Previous experience in customer service or administration is desirable, but not essential.
- Own transport is essential due to the location.
What We Offer:
- Weekly Pay – Enjoy the convenience of weekly payments.
- Parking on Site – Convenient parking facilities available for employees.
- Temp to Perm Opportunity – Start on a temporary basis with the potential for a permanent position.
- Company Benefits – Including [insert specific benefits here, e.g., pension scheme, health insurance, discounts, etc.]
- A supportive and friendly work environment with plenty of opportunity for growth and development.
If you are a motivated and customer-focused individual, we’d love to hear from you! This is a great role for someone looking for stability and career progression in a growing company.
Customer Service Administrator employer: Pertemps Cambridge
Contact Detail:
Pertemps Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what our clients value will help you tailor your approach during any interviews or discussions, showcasing your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since strong verbal and written communication is key for this role, consider role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your organisational skills. Think of specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the position and helps you assess if the role aligns with your career goals, making you a more attractive candidate.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description to demonstrate that you meet the key requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and attention to detail. Mention specific examples of how you've successfully managed client requests or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to multitask. Provide examples of how you've worked under pressure and maintained high levels of customer satisfaction.
Follow Application Instructions: Ensure you include all requested information as outlined in the job overview. Double-check that your application is complete before submitting it through our website.
How to prepare for a job interview at Pertemps Cambridge
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to handle client requests effectively.
✨Highlight Your Organisational Skills
Given the role's emphasis on managing contracts and queries, be prepared to discuss how you stay organised. Share specific examples of how you've prioritised tasks or managed multiple responsibilities in previous roles.
✨Demonstrate Problem-Solving Abilities
The ability to find solutions is key in this position. Think of instances where you've successfully resolved customer issues or improved processes. Be ready to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office and other relevant software is important for this role. Brush up on your skills and be prepared to discuss your experience with these tools, as well as how they can help you in the role.
