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- Tasks: Provide first-line tech support via phone, email, and chat to employees.
- Company: Join a dynamic team dedicated to enhancing employee tech experiences.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Be the go-to tech hero, solving problems and making a real impact!
- Qualifications: Experience in tech support, strong communication skills, and a customer-focused mindset required.
- Other info: Office-based role in Castle Donington with shifts from 6am to 7pm, Monday to Friday.
Service desk Analyst Position Overview: You will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: Provide first-line technical support to employees via phone, email, and chat. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. Maintain up-to-date knowledge of IT systems, applications, and policies. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: Proven experience in a similar role providing technical support in a corporate environment. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. Familiarity with common business applications and collaboration tools. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. Ability to prioritize workload, multitask, and manage time effectively to meet deadlines. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Working hours at between 6am and 7pm – Shifts – Monday to friday Loaction: Castle Donington – Office based If your interested and think this position is for you please call Pertemps burton and ask for Hannah-Laura on (phone number removed) or send your CV to (url removed)
Service Desk Analyst employer: Pertemps Burton Industrial
Contact Detail:
Pertemps Burton Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common technical issues that employees face in a corporate environment. This will help you demonstrate your understanding of the role during the interview and show that you're proactive about solving problems.
✨Tip Number 2
Brush up on your communication skills, especially when it comes to explaining technical concepts to non-technical users. Practice explaining common IT issues in simple terms to ensure you can convey information clearly.
✨Tip Number 3
Research the company’s IT systems and applications. Understanding the tools they use will give you an edge and allow you to discuss how you can contribute to improving their support processes.
✨Tip Number 4
Prepare examples from your past experience where you've successfully resolved technical issues or improved user satisfaction. These anecdotes will help you illustrate your problem-solving skills and customer-focused mindset during the interview.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and requirements, especially the need for strong communication skills and technical expertise.
Tailor Your CV: Customize your CV to highlight relevant experience in providing technical support. Emphasize your familiarity with Microsoft Windows and Office 365, as well as any certifications you may have.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused mindset and problem-solving skills. Provide specific examples of how you've successfully resolved technical issues in the past.
Follow Up: After submitting your application, consider following up with Pertemps Burton to express your continued interest in the position. This can help keep your application top of mind.
How to prepare for a job interview at Pertemps Burton Industrial
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows and Office 365. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your expertise and problem-solving abilities.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewer and show that you can effectively support non-technical users.
✨Demonstrate a Customer-Centric Approach
Prepare to share examples of how you've prioritized customer satisfaction in previous roles. Discuss how you follow up with users to ensure their issues are resolved and how you provide guidance on preventive measures.
✨Familiarize Yourself with the Company
Research the company’s IT systems, applications, and policies. Being knowledgeable about their operations will allow you to ask insightful questions and show your genuine interest in the position.
