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- Tasks: Provide first-line tech support via phone, email, and chat to employees.
- Company: Join a dynamic team dedicated to enhancing employee tech experiences.
- Benefits: Enjoy flexible work options and a collaborative environment.
- Why this job: Make a real impact by solving tech issues and improving user experience.
- Qualifications: Experience in technical support and strong communication skills are essential.
- Other info: Opportunity to grow your IT knowledge and collaborate with a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Service desk Analyst Position Overview: You will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: Provide first-line technical support to employees via phone, email, and chat. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. Maintain up-to-date knowledge of IT systems, applications, and policies. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: Proven experience in a similar role providing technical sup…
Service Desk Analyst employer: Pertemps Burton Industrial
Contact Detail:
Pertemps Burton Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common technical issues that employees face in a corporate environment. This will help you demonstrate your proactive approach during the interview and show that you understand the challenges of the role.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical users. Being able to convey information clearly and effectively is crucial for a Service Desk Analyst.
✨Tip Number 3
Research the latest trends in IT support and familiarize yourself with ticketing systems commonly used in the industry. Showing that you are up-to-date with tools and technologies can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully resolved technical issues in the past. Be ready to discuss specific situations where you improved user experience or identified trends in technical problems.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in technical support roles. Mention specific tools and systems you have worked with, as well as any relevant certifications that demonstrate your expertise.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples of how you've effectively communicated with users in the past. This could include resolving issues over the phone, email, or chat.
Detail Problem-Solving Abilities: In your application, describe instances where you successfully diagnosed and resolved technical issues. Highlight your ability to troubleshoot hardware, software, and network-related problems.
Express a Customer-Centric Approach: Demonstrate your commitment to providing excellent customer service. Share examples of how you've gone above and beyond to ensure user satisfaction and how you follow up on resolved issues.
How to prepare for a job interview at Pertemps Burton Industrial
✨Showcase Your Communication Skills
Since the role requires strong communication skills, be prepared to demonstrate how you effectively communicate technical information to non-technical users. Practice explaining complex concepts in simple terms.
✨Familiarize Yourself with Common Technical Issues
Research common hardware, software, and network-related issues that employees might face. Be ready to discuss how you would diagnose and troubleshoot these problems during the interview.
✨Highlight Your Customer-Centric Approach
Emphasize your commitment to providing excellent customer service. Share examples of how you've gone above and beyond to resolve issues for users in previous roles.
✨Prepare Questions About Team Collaboration
Since collaboration with other IT support team members is key, prepare thoughtful questions about how the team works together. This shows your interest in teamwork and sharing knowledge.
