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- Tasks: Provide first-class support to customers via calls, emails, and web chat.
- Company: Join a friendly team in a dynamic customer service environment.
- Benefits: Enjoy hybrid working, 25 days holiday, and a discretionary bonus up to 20%.
- Why this job: Make a real difference by delivering exceptional customer experiences every day.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Regular socials and excellent career growth opportunities await you!
The predicted salary is between 20800 - 31200 £ per year.
Central Bristol (hybrid working available after first 1 – 2 months)
Up to £26,000 per annum (depending on experience)
Amazing benefits including:
- Hybrid working: 3 days in the office, 2 days remote.
- 25 days' holiday plus Bank Holidays - and your birthday off!
- Discretionary annual bonus which can be up to 20% of your salary
- Contributory pension scheme (up to 12%).
- Private Medical Insurance (after probation).
- Discounts on retail, hospitality, fitness, and training courses.
- Regular socials, including Summer and Winter parties.
Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern)
About the Role
We are looking for a Customer Service Advisor to join our client's really friendly team, providing first-class support to customers across a range of products and services. You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for. This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment.
Key Responsibilities
- Act as the first point of contact for member queries across phone, email, web chat, and post.
- Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department.
- Process payments securely over the phone (card and direct debit).
- Administer and process important documents.
- Log and forward regulatory complaints to the appropriate team.
- Maintain accurate member records and ensure all correspondence is correctly stored.
- Keep up to date with products, services, and internal systems to provide informed support.
- Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies.
About You
You will be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience, what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team!
Key skills and qualities:
- Telephone based customer service is a must - ideally high volume
- A supportive team player with a positive, proactive approach
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Comfortable working in a fast-paced environment
- Confident using a range of computer systems and communication tools
Ready to join a team where great service really matters? Apply today and start making a difference.
Customer Service Advisor in Bristol employer: Pertemps Bristol Commercial
Contact Detail:
Pertemps Bristol Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what matters to you, like team dynamics or growth opportunities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your ability to handle high call volumes and provide empathetic support.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to proofread for any typos or errors before hitting send!
Express Your Enthusiasm: We love candidates who are genuinely excited about providing great customer service. In your cover letter, share why you’re passionate about helping others and how you can contribute positively to our team culture.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pertemps Bristol Commercial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your verbal and written communication skills by being clear and concise in your answers. Use examples from your past experiences to illustrate how you've effectively communicated with customers or resolved issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've handled customer queries or complaints successfully. Practising these scenarios will help you articulate your thought process and showcase your ability to provide excellent service under pressure.
✨Emphasise Teamwork and Positivity
The company values a supportive team environment, so highlight your teamwork skills during the interview. Share examples of how you've contributed positively to a team in the past. A positive attitude can go a long way, so let your enthusiasm for the role shine through!
