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- Tasks: Support the Claims department with administrative tasks and ensure excellent customer service.
- Company: Join a leading firm in Bristol, providing outsourced claims services.
- Benefits: Competitive salary, supportive team environment, and valuable experience in the legal sector.
- Why this job: Gain hands-on experience in claims handling while contributing to a collaborative culture.
- Qualifications: Experience in administration, strong communication skills, and IT literacy required.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
We are looking for a Claims Handling Administrator to join us on a 6-month Fixed Term Contract, covering a period of maternity leave. You will be part of the Claims Handling Department which provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.
This role will be based in Bristol, and travel to the London office may be required from time to time.
As a Claims Handling Administrator, you will report to the Claims Handling Administration Manager and work closely with Team Leaders and other team members to ensure a technical and efficient delivery of service. Collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career. In addition, you can expect to:
- Provide comprehensive administrative support to the Claims department.
- Understand the SLAs and KPIs of the department and ensure adherence to these standards.
- Proactively manage files and compliance with external client's SLAs.
- Provide excellent customer service at all times, contributing to being a market leading claims function.
- Undertake administrative activities as required, including but not limited to: opening new matters and inputting data into the claims management system, sending acknowledgements, conducting conflict searches, assisting with diary management, providing management information (reports) and ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making/receiving telephone calls, dealing with enquiries etc.
- Dealing with financial matters, for example arranging and processing payments, handling billing and accounts queries, recording and updating financial information etc.
- Ensure integrity of MI.
- Liaise with insurers and brokers to request full policy information.
- Ensure policies, proposal forms and schedules are properly filled.
- Support the creation and maintenance of a claims handling guide for each scheme.
- Support the creation and maintenance of a suitable reporting system for the department to utilise in relation to all schemes.
- Management of centralised mailboxes.
- File closure.
- Timely provision of Claims Prints to Brokers/Insureds.
Knowledge, skills and experience
- You will have experience working in a similar, administrative role.
- Able to respond to change in a positive and resilient manner, consistently producing high quality work even when under tight timescales.
- Able to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
- Have a commercial, committed, and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
- Able to interact with clients, intermediaries, and suppliers to build effective, collaborative working relationships based on trust.
- Committed to being part of a supportive, inclusive, and collaborative firm culture.
- IT literate (particularly MS Excel) with experience of having developed and maintained databases.
- Educated to GCSE level or equivalent with minimum C grade in Maths and English.
Please click on apply.
Claims Handling Administrator FTC 6 Month in Bristol employer: Pertemps Bristol Commercial
Contact Detail:
Pertemps Bristol Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handling Administrator FTC 6 Month in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their claims handling team. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience and how it aligns with the responsibilities of a Claims Handling Administrator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Handling Administrator FTC 6 Month in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handling Administrator role. Highlight relevant experience and skills that match the job description, like your administrative prowess and customer service skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to claims handling and how you can help us deliver excellent service.
Showcase Your IT Skills: Since the role requires IT literacy, especially in MS Excel, make sure to mention any relevant software skills in your application. If you've worked with databases or claims management systems before, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Pertemps Bristol Commercial
✨Know Your Claims Inside Out
Before the interview, make sure you understand the basics of claims handling and the specific responsibilities of the role. Familiarise yourself with common terms and processes in the industry, as well as the SLAs and KPIs mentioned in the job description. This will show your potential employer that you're serious about the position.
✨Showcase Your Administrative Skills
Since this role is heavily focused on administration, be prepared to discuss your previous experience in similar roles. Bring examples of how you've managed files, handled billing queries, or maintained databases. Highlight your proficiency in MS Excel and any other relevant software to demonstrate your technical capabilities.
✨Demonstrate Your Customer Service Mindset
The job requires excellent customer service skills, so think of examples where you've gone above and beyond for clients or colleagues. Be ready to explain how you build relationships based on trust and collaboration, as this is key to succeeding in a claims handling environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle tight deadlines, manage multiple tasks, or resolve conflicts. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
