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For Companies At a Glance
- Tasks: Be the friendly face of DHL, handling customer queries and supporting operations.
- Company: Join DHL, a global leader in logistics with a commitment to outstanding service.
- Benefits: Enjoy a competitive salary of £14.29 and a supportive work environment.
- Why this job: Perfect for those who love communication and want to make a real impact.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Work Monday to Friday, 15:00-19:00, in a dynamic team setting.
Location: Clyst Honiton
Hours: 15.00-19.00, Mondays to Friday
Salary: £14.29
Pertemps is proud to be working in partnership with DHL – the global leader in logistics. We’re currently recruiting for a confident, customer-focused Operations Agent to join DHL’s busy Service Centre. This is a fantastic opportunity for someone with excellent communication skills and a passion for delivering outstanding service to both internal and external customers.
The Role
As an Operations Agent, you will be the face of the Service Centre – handling customer queries, supporting operational processes, and ensuring a professional, welcoming front-of-house environment. From managing visitors to responding to calls and emails, your role is vital in upholding the company’s customer service standards.
Key responsibilities include:
- Acting as the first point of contact for internal and external customer enquiries
- Providing administrative and operational support across the Service Centre
- Answering inbound calls and responding to queries professionally and efficiently
- Managing customer collections and handling problem shipments
- Maintaining a professional reception area and ensuring all visitors are greeted appropriately
- Using various IT systems to process documentation in line with company procedures
- Supporting compliance with health, safety, customs, and security regulations
Ops Agent employer: Pertemps Bridgwater
Contact Detail:
Pertemps Bridgwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ops Agent
✨Tip Number 1
Familiarise yourself with DHL's values and customer service standards. Understanding their commitment to excellence will help you align your approach during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the role involves handling customer queries, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Research common operational processes within logistics and customer service. Having a solid understanding of these processes will not only boost your confidence but also allow you to speak knowledgeably about how you can contribute to the team.
✨Tip Number 4
Network with current or former employees of DHL if possible. They can provide valuable insights into the company’s work environment and expectations, which can help you tailor your approach when applying for the Ops Agent position.
We think you need these skills to ace Ops Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your communication skills and ability to handle queries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed customer interactions or supported operational processes in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Agent role.
How to prepare for a job interview at Pertemps Bridgwater
✨Showcase Your Communication Skills
As an Operations Agent, excellent communication is key. Be prepared to demonstrate your ability to handle customer queries effectively. Use examples from your past experiences where you successfully resolved issues or provided outstanding service.
✨Familiarise Yourself with DHL's Values
Understanding DHL's commitment to customer service and operational excellence will give you an edge. Research their values and think about how your personal values align with theirs. This will help you articulate why you're a great fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage difficult situations. Prepare by thinking of specific scenarios where you had to handle challenging customer interactions or operational issues, and how you resolved them.
✨Dress Professionally and Be Welcoming
Since you'll be the face of the Service Centre, first impressions matter. Dress smartly and maintain a friendly demeanour throughout the interview. This will reflect your understanding of the professional environment at DHL and your readiness to represent the company well.
